McDonald's

Shepherdstown, WV · Fast food restaurant

Rating
3.4/5
★★★☆☆ 3.4
Reviews
20
Rank in Shepherdstown
#29
of 34 restaurants
City Percentile
9%
rating percentile
Address
McDonald's, 31 Maddex Square Dr, Shepherdstown, WV 25443
Phone
(304) 876-1038
Website
www.mcdonalds.com/us/en-us/location/WV/SHEPHERDSTOWN/31-MADDEX-SQUARE-DR/13445.html?cid=RF:YXT:GMB::Clicks
Status
Open · Closes 11 PM

McDonald's is a restaurant located in Shepherdstown, WV. It is one of 34 restaurants listed in Shepherdstown. Its 3.4-star rating is slightly below the Shepherdstown city average of 4.4 stars. There are 10 photos associated with this location.

About McDonald's

McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For... More

Hours

Saturday5 AM–11 PM

Customer Reviews

★★★★★ 5.0 Lisa Harshman · Mar 2026

I drive an extra 30 minutes to get my morning sweet tea from this location. Employees are all awesomely polite and have great personalities. Kudos to all of you! Give them and the manager a raise! 😊

★☆☆☆☆ 1.0 Jared Kay (Mr. Jared K) · Nov 2025

Don't bother waiting in the drive through if you see 3+ cars waiting. You'll be waiting 45 minutes for "fast" food. After 30 minutes of waiting I was told to pull up to the waiting spot because I guess they didn't have 4 nuggets ready. So why would the m nuggets be like warm and stale when I got them?

★★★☆☆ 3.0 LT Blake · Sep 2025

Every employee I've encountered here is really pleasant and they always get my orders correct, but this is one of the slowest McDonald's locations I've ever frequented. Lol maybe the food is so good because they're slow-cooking everything?? 🤣😂🤷🏿‍♀️ Who knows. With a little faster service time, though, this would be a 5-star review.

★☆☆☆☆ 1.0 Jamie · Nov 2025

Service is curt and unfriendly. Not only did they not include cups, napkins, or sauce, nobody is at the front desk to ask for it. When I was able to get somebody’s attention, She was so abrupt and slammed my items in the counter. No “thank you” or anything. The expected customer service at McDonald’s overall has gone down the drain in recent years. Although most of my recent visits to any location have been subpar- this stands out as even worse than usual.

★☆☆☆☆ 1.0 Mili S. · Jun 2024

I had the worst experience coming here. I had ordered an English mc muffin & literally only got the English muffin by itself & they thought it was funny to put a plastic fork & butter knife as if I had ordered something to use them with. The worst costumer service I ever had. The woman who handed me my food literally rolled her eyes & did not care to say “have a good day”. I had to ask her co worker why she was giving me an attitude as if had done something to her. I had also ordered an ice coffee & threw it out thinking that they might of done something to my drink. Then I tried to call to complain & of course they hung up on me. I will never go back there again!

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Fast food restaurantBreakfast restaurantCoffee shopHamburger restaurantRestaurantSandwich shop

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This listing is informational. Contact the business directly to verify credentials, services, and availability.