Einstein Bros. Bagels

For 8 years I sporadically come to have a TOASTED lox bagel. This is an imposible assignment here, they assume that because the bagel is warm they do not need to follow clients request and decide not to toasted. I promise myself o won’t come back even though I try to support local business in Mercer Island.

First off, I agree that knowing where to order is confusing because there is no sign that says “order here” but there is a sign that says “pay here”. Also, there is no screen to verify your order at either of the registers. I went in today to order the nova lox brunch special. I wanted to add extra veggies so that’s why I did it in person vs ordering online. On the app, it also said customization is limited on the app and to order at the bakery. I told the cashier I wanted the nova lox brunch special and he said ok. I added cucumbers and didn’t realize he charged me an extra $.99 for it when in the app it’s free. Instead of the special, he input the sandwich à la cart. In the app, if it was à la cart, it would’ve come with a side of cookie or chips (which weren’t given to me). When I went

Fresh, delicious bagels that are perfect any time of day!" "Love these bagels—soft, flavorful, and always fresh!" "Absolutely amazing bagels, baked to perfection!" "The best bagels around—tasty, fresh, and so satisfying!"

I came to pick up a preorder and found that we had ordered wrong. Tammy and Daniel were quick to pivot and got me out the door with 10 dozen bagels in a matter of minutes. Thank you!

Breakfast bagel sandwich that I had wasn’t bad and I did enjoy it as one-off trying but couldn’t really love it. Bagel here was slightly thinner than what I normally prefer, and the way how they “assemble” the bagel sandwich resembeled Dunkin, which I felt less local and less attractive for a bagel spot.