Dairy Queen Grill & Chill

Lancaster, NY · Fast food restaurant

Rating
3.9/5
★★★★☆ 3.9
Reviews
20
Rank in Lancaster
#34
of 53 restaurants
City Percentile
29%
rating percentile
Address
Dairy Queen Grill & Chill, 6711 Transit Rd, Lancaster, NY 14086
Phone
(716) 276-3482
Website
www.operationbrainfreeze.com/?y_source=1_ODk5NTQ0My03MTUtbG9jYXRpb24ud2Vic2l0ZQ%3D%3D
Status
Open · Closes 12 AM

Dairy Queen Grill & Chill is a restaurant located in Lancaster, NY. It is one of 53 restaurants listed in Lancaster. Its 3.9-star rating is slightly below the Lancaster city average of 4.3 stars. There are 10 photos associated with this location.

About Dairy Queen Grill & Chill

Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Hours

Friday10 AM–

Customer Reviews

★★☆☆☆ 2.0 Thomas · Mar 2026

I like to give places a fair shot, but this location was disappointing. My simple order was wrong on my first visit. I went back the next day on a slow night hoping it was just a one-off, but another simple order was incorrect again. I only got what I ordered after asking for it to be fixed. Not sure if this comes down to attention to detail or lack of care, but this location can do better.

★☆☆☆☆ 1.0 Kiaraj blue · Feb 2026

The past two times I’ve come here ive gotten blizzards. One red velvet that had 4 small pieces of cake pieces and most recently I ordered a snow drift blizzard and somehow got a choco brownie extreme blizzard. Not sure how that happened especially since I mobile ordered. Place wasn’t crowd either so I’m not sure what the issue was but the consistently wrong orders is making me want to stop going.

★☆☆☆☆ 1.0 Daniel Powell · Oct 2024

I’m not sure what this thick liquid is on my toast, butter? It’s drowned in it and it almost looks like honey or something. The chicken had a hair on it. I’ve been to this location a few times and I’m always disappointed because the food feels like it’s prepared without care and the restaurant itself is always kind of gross and unclean. This time I couldn’t finish the meal it was just too gross. I don’t think I’ll give this place another chance again. I have been going to DQ my whole life and I can easily say this is the worst location I’ve ever been to and the grossest! If you read the other reviews you can see this is a trend. My experience with other restaurants like this is that they wont actually take this feedback to heart and do anything about it so this place is probably a

★★☆☆☆ 2.0 Shaliza Szuba · Oct 2019

They are smiling and polite. Quick to fill our orders and present them upside down. We were just shocked to see how tiny and expensive our mini orders were. They also failed to inform us that their blizzards were only 85 cents if we would have ordered the small ones instead! We even tipped them and we paid $13 dollars total for two mini blizzards in cups the size of two bathroom mouthwash cups!! Shame.

★★★★☆ 4.0 Jennifer · Nov 2025

Blizzard was good as usual Reese’s peanut butter cup with chocolate ice cream and an Oreo blizzard Small cone as an appetizer lol

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating

Services

Fast food restaurantIce cream shop

Top Restaurants in Lancaster

NameRatingReviews
Bamboo Ridge★★★★★ 5.020 reviews
Sassafras Bed & Breakfast★★★★★ 4.920 reviews
Big Papa's Creamery★★★★★ 4.920 reviews
The Rooted Cup★★★★★ 4.920 reviews
El Amigo Tacos and Mexican Restaurant LLC★★★★★ 4.920 reviews
Pallet Cafe★★★★★ 4.820 reviews
Frosty's Ice Cream★★★★★ 4.820 reviews
Simply Boba Bubble Tea & Banh Mi (Lancaster)★★★★★ 4.820 reviews
Lancaster’s Broadway Deli★★★★★ 4.720 reviews
Lancaster Public Library★★★★★ 4.720 reviews

This listing is informational. Contact the business directly to verify credentials, services, and availability.