SugarBun.NYC Bakery & Cafe

First and foremost I come to sugar bun ALOT, especially early mornings. Since it’s on my route to work it’s convenient for me to call and place my order ahead of time. I love them for this.. when they answer. If they don’t answer I expect that they’re busy which is understandable. This morning I try calling about 10x. First call a women picks up puts me on immediate hold and didnt come back. So I called a few more times and no answer. When I arrive surprised to see that it’s empty inside. Only 1 person waiting on food. I inform them about the phone issue reminding them I come here often. They tell me it’s the phone having issues. I understand and let it go. Then I order a wheat bagel with SCALLION cream cheese and everything with PLAIN cream cheese. Both extra toasted. I also bought a sm

Lots of cakes, pastry, bagels, Donuts and breakfast. Etc. I had smoke Salmon and cream cheese on a whole wheat bagel, mushroom Omelette and coffee, the bagel was so tasty and the rest was all good Quick service and free parking lot in the back. Went back today for a bagel with smoke Salmon and cream, apple turn over

My 1 time experience was exceptional. Even though there was system issue and the consistent conversation. I would say it highly recommend because my coworkers really appreciate it despite me being late due to this issue. I really appreciate the barista that helped me because she consistently checking with me and took care of everything( I really want to tip but I didn’t see any tip jar). Overall great experience and I would recommend to come here 🎁🥰

My experience with this business was unpleasant and unacceptable to me. Firstly, the owner was very nasty when I addressed an issue that I had had and I was expecting him to understand my feelings given that I'm a recurring customer; instead, he was unaccommodating and belittled me in front of his staff and other customers. Secondly, some of the staff is unpleasant and they talk about customers in front of other patrons. Although, some staff members are exceptional. I often would buy some items that I really enjoyed; however, the quality of the cake is marginal in general and very overpriced; I suggest you go to Food Emporium's bakery where you will get top-notch service, quality baked goods and at a reasonable price.

We had cookies made for our twin daughter’s 8 yr old birthday party. The cookies came out beautiful and were delicious. We put them in the goody bags. Parents told us, the cookies were delicious and the children loved them too! I highly recommend them :)