Sorrento's West

Went to get lunch because it smelled good while I was going to harbor freight. I was not disappointed. From order to take out it was less than 15 min They were busy, seemed like a lunch rush. The fries, they were awesome. The sub, was fantastic. Only problem was, I should have got a whole sub. I got the 9.99 sub deal. The staff seemed friendly and they greeted people as they came in

Horrible service. 50 minutes wait for fries and a shake and refused a refund. Then forgot the shake. 5 employees seen but nobody working everyone staring at each other. No wonder the restaurant is empty. This place needs to close!

Sorrento’s is officially living off a dead reputation. This place used to mean something. Back in the day, Sorrento’s was known for quality food, real customer service, and respect. Today? It’s a complete joke. The customer service is straight trash. The staff is rude, ignorant, and clearly untrained. A bunch of young employees standing around doing nothing, talking to customers any kind of way, with no urgency, no professionalism, and no respect. They act like customers are an inconvenience instead of the reason the business exists. The food is mediocre at best, and when you combine that with the worst service imaginable, it’s not worth a single dollar. No pride, no accountability, no standards. Just attitude and laziness behind the counter. This isn’t tradition anymore — it’s brand decay

literally asked for a slice with jalapeños and they just put it on top. not baked , for a extra 50 cents. pizza slice is SMALL for almost $3. A waste of money

Sorrentos pizza is only as good as whoever is making the pizza that night. I just picked up my pizza on 9/12 at 8pm & it’s disgusting! It’s so much cheese on the pizza you can literally see how thick it is and it’s just sitting on top of the pizza. Not even cooked all the way through. I literally pulled the pizza off the cheese & just ate the crust. Ugh! What a buzzer. Dinner is ruined.