Pizza Hut

I should have known not to order from here when I saw the low ratings. First, they delivered a wrong New York size pizza. Then when I called to ask for a refund or the right pizza, Courtney gave me a number for Customer Service, come to find that it was a number in Central Time that was already long passed close (it was already 8:20pm Maui Hawaiian Time). When I called back, another lady said they can make the right pizza but we have to give back the wrong one (???). She asked if there were slices missing. Yes, there were slices missing, because they were late delivering in the first place and we were feeding a lot of people. They could have just given me a refund and ended the night. She decided to let us keep the wrong pizza. *Eye roll. Then when the replacement pizza was delivered, i

Went inside to order a personal pizza. Waited 10 minutes and got my pizza. Very Happy with the fast service. Not sure why this location is hated.

We ordered our pizza at 5:30p and the estimated time given for deliver was 45-55 minutes. After an hour and a half, we called to ask the status. We were put on hold and then their associate came back on and asked, "Do you want to cancel your order?". She never told us any status, so we simply said yes thinking it probably hadn't even been made yet. No apology, no explanation, she just said she would cancel the order. Thirty minutes later the delivery man showed up (poor guy, he was very sweet). We explained that we cancelled our order because we had placed the order 2 hours ago. We asked if they would give us something off the price since it had taken so long (we had 4 hungry children and we were still working on making them something else to eat). He called the store and the manag

The wait was too long and the customer service was not able to handle the front counter and orders. Several orders were ready to be given to customers, but the female at the counter thought it would be best to go to the side to make an order instead of handing out the completed pizza orders. She was not able to process a plan to service the customers.

Remember to check the toppings on the pizza before you leave. They mess it up. Put in an online order for carry out. Picked up the pizza and reached home 5 miles away. Opened the boxes to find meat in one of the pizzas . We are vegetarian and we had to throw the pizza into thrash. Kids slept hungry. Store Manager didn’t care enough to accept the mistake and didn’t show any interest making the mistake right. My worst experience in Hawaii was this store and it’s Manager. I will surely remember this as my worst of experience after 1000s I spent in Hawaii . Goes to say a big Corporate Store cares less about the tourist that visit Hawaii and cares more of the few dollars in profit it makes from each customer. Highly recommend avoid this and all other big USA brands and give your business t