Papa Johns Pizza

I’m very disappointed with my recent experience at the Papa John’s in Salem, VA. I purchased five pizzas, and unfortunately the quality was consistently poor across all of them. The crusts were not cooked enough and felt doughy, and overall the pizzas were bland and tasteless. What makes this especially frustrating is that a few years ago, when a different management team was running this location (Read reviews 2+ years ago), the pizza quality was excellent. Back then, the food was consistently fresh, flavorful, and well-prepared. Unfortunately, the quality has clearly declined since then. I hope management takes this feedback seriously and works to bring this location back to the standards it once had.

Should have known better, but took the chance anyway. Got there after the app said it was ready only to be told that it was still in the oven. 8-9 people standing around waiting for their food. Finally got it and it was all under cooked. We had to put it back in the oven once we got home to finish it. That included the garlic parmesan sticks. They were another story. Only had drizzle on them. And the extra sauces that were purchased equaled about 1 tablespoon each. Don't recommend and won't be back. On a funny note, an old man was standing at the counter and wasn't being helped by anyone, so he called them and they answered the phone. She wasn't amused, but why ignore the person in front of you? It was funny.

Never order here. Papa Johns or this location specifically is terrible. I just ordered my pizza and bacon cheese sticks, they delivered and it was the wrong ordered and I called them and they said they would fix it, fine. I wait another 30 minutes or so and my order arrives, my pizza came but not my bacon cheese sticks, I called again and they basically tell me they can’t do anything about it. I can’t get a refund or credits, so basically I paid for my bacon cheese sticks and I never got it, they wouldn’t even work with me for a alternate option. I asked to speak with the Manager and the girl on the phone said he would’ve said the same. Never ordering from here again. Actually so pathetic, I never had such terrible service before, I paid for something I never got.

Ugh! What is this you sent me? Its hard and lacks alot. I ordered original crust pizzas and got flatbread. The quality of the food has gone all the way to the bottom. This location will just send out "anything". AVOID

The cut is almost laughable on my last two pizzas from them in Salem, Va and ordered on different days.