Pancheros Mexican Grill - Mason City

I wanted a burrito I walked out with a HUGE burrito. The young lady that made my burrito was GREAT!! I ask a lot of questions & I love when the staff has no problem answering them. The burrito was delicious. I look forward to going there again. Great customer service.

Order a 16 dollar burrito paid for extra meat barely any meat queso orange just cheese sauce and barely any chips and lady was rude used to love the place trash experience

I love Pancheros, but this one was the worst I have ever been to. We entered a little after 1 PM. They was no line and one employee sweeping the floor that took our order. Throughout our visit we saw five other employees, but none of them assisted the first employee. As we ordered, we slowly realized they were out of most of the items we wanted. A normal issue due to the time of day, but no other employees were working on refills. Random spoons and pans were used from other sections and then returned without being cleaned in between uses. The tofu they brought out was completely uncooked, but was scooped onto the burrito. When we asked if that was under cooked, they set the bottom of the tray on top of the burrito. We at this point no longer wanted to continue with the order. As we paid fo

I came in late as ever and the team working was AMAZING! THEY WERE SO NICE AND CHILL! Cadence, Clayton, and Jetta were STELLAR. I have never been here and they hooked me up with an amazing tasting order!

Got the wrong order I ordered a burrito bowl and not a burrito bt I've have multiple orders wrong because they dont read the order and when I talked to the manager at night she said this is how we do things now I won't recommend please go to another store because they dont have the basics reading skills to make a proper order. Poncheros needs to do better job at costumer service. The lady i talked to today basically said this is how we do things here.. we don't have food ready for the morning and im madd like how am I coming in at 630pm at night and they dont have anything because they cant prepare for the next day