McDonald's

I am extremely disappointed with my order. The burger was completely messed up and looked nothing like it should. The patty and sauce were thrown into the box separately, while the bun was packed on its own. And some of ingredients were missing. Everything was in unacceptable condition. This experience was absolutely disgusting.The French fries were even worse, they looked crushed, mangled, and as if someone had either chewed on them or squeezed them with their hands. Order was made at Saturday December 13 2025 around 8:30 pm. I want to make it very clear that the delivery bag was completely intact when it arrived. The courier delivered the order in perfect condition, which means this mess was caused by the McDonald's workers, not during delivery. This is not just poor service, it is a se

Since when does it take a degree in rocket science to make the correct food? When I order something I don't expect to get a different version of what I ordered. I stood and waited for my food for an extra 10 minutes. They were more worried about pushing through more orders than they were about getting orders out to people who had already ordered.

Our recent visit to the McDonald’s in Southbury was an absolute delight! We were greeted with warmth and genuine hospitality from the moment we stepped in. But what truly stood out was the exceptional service provided by manager Karla. Karla’s good personality, wonderful smile, and willingness to go above and beyond made our experience enjoyable. She ensured that our order was accurate, and even took some time to chat with us, which was very nice of her. Her attention to detail and commitment to customer satisfaction were truly commendable. We were also happy with another worker named Edd. He was polite and had a good smile on his face when he brought over our food and told us to enjoy our meal! The restaurant itself was clean and well-maintained. The food was served promptly, and everyth

fries and burgers are okay. but if you order nuggets from here 9/10 times you're getting nuggets that are undercooked or like today I got an assortment of nuggets that were cut in half and were in odd shapes and half were undercooked. I've given this place enough chances but I won't be buying here for a few months and I'll see if it improves.

Worst McDonald’s in the US. I’ve been to McDonald’s restaurants in California, Utah, Ohio, and their food was acceptable. Here in Southbury the food was dried out and tasteless, the fries were cold. This place needs to be improved. It’s possible.