Jimmy John's

We have been ordering from this location for years. Unfortunately to get food delivered takes an hour+ and we aren’t even a mile away. I work from home, so I order delivery to help me on days I can’t get away from my desk. The sandwiches always seem to have been pre-made and not to order, as we request for things we don’t want on it and there are always traces of those things on the sandwich. It’s just really gone downhill and the service is not great.

Someone came into my job and brought $10 gift cards for every employee. My wife went to the location in Webster Groves and tried to use the cards and the staff was a bunch of morons. She was told there was no value on one card, the second card supposedly worked but the total on the register didn’t come down on her side, although the guy working the register said she still owed $6 and change. She asked him to run that card manually and he refused. It’s not like the gift cards were expired. They just brought them to us this week. Each card said $10. And why on earth did the employee making the sandwich hollow out the bread to make the sandwich. I’ve never seen this from any Jimmy John’s ever. And the manager wasn’t much better with her attitude. Please educate your employees to be kind and

Order was very slow. 4 people working and only one making sandwiches. Waited 30 minutes for 5 sandwiches with a couple orders ahead of us

Walked in with six member family at 8:20 and ordered $75 worth of food. Shop closes at 9:00 pm. Our food was prepared promptly while we waited in a booth. When our food was ready it was put in a box and we were then told that the dining room was closed and we could not eat there. No sign. No notice before we ordered. Seemed not to understand/care why this was a problem. Customer service fail.

Maybe turn the store music down a touch and remove your personal earbuds and you just might get my order right