H&R Block

Absolutely awful experience. I received a coupon by being a member of Guadalupe Credit Union so I thought, "sure, let's use this" was quoted over $500 (which even the professional thought that was high), spent HOURS in the office with the professional just to be told over and over that they have a new tax system this year and they didn't get a lot of training on it - excuse me? I will never be going here again. I'm sticking with our local CPA's in town, much quicker and better service. Added bonus, your dollars stay local, they don't go out of town to a corporation.

I really like my tax preparer Nancy. She is very competent and I trust her. She always makes me feel at home. I never notice that I am sitting in a cubicle in a H&R Block office! The fee is quite high compared to other places in my community , but I don't mind paying it because she makes me feel so comfortable.

I come here every year. No one I trust more than Stephanie, (Update! formerly 5 star review) Stephanie is not here anymore which was very sad to hear. Saw Gabe figured it would be okay. WRONG! Dang this was an awful experience & after 23 years of going to H&R I'm going to have to find a new tax professional this is not a trusted source for questions and information any longer unfortunately.

Amazing customer service from Barbara! My tax pro was the best thing about this entire experience. She was incredibly polite and friendly and sweet and patient with my 12 month old son who came along with me. The fees, however, are insulting. $495 for 30 minutes worth of work. H&R Block should be downright ashamed and embarrassed to take advantage of people like that! Shame on you H&R Block! I should mention you are not told the fees up front!

This H & R Block is not up to standard they filled out my 2019 & 2020 taxes. I paid them, and they said they didn't have it on file, only 2020"? now the IRS wants me to finish filling out my own taxes they forgot to fill out the schedule 1 and 2 on my 2019 tax returns"! And I paid them for both, and now they said the lady that did it, Doesn't work there anymore?, and I don't know what to do? so I'll be going there tomorrow at 10 AM., to find out what I can do, or what can be done or if I can get my money back?