Heav'nly Donuts Derry NH

Got a breakfast bowl that was extremely small for the price! Wish I had known prior to ordering how small it is. Its like the size of a kids small ice cream dish! The burritos could be bigger also. Everything I wanted wasnt in stock and normally is. Staff seemed depressed or overworked. Which they're normally upbeat. It sounded like Daria from the old MTV show taking my order. Hellooooo. Sorry we don't have that. Sorry we don't have that. Sorry we don't have that. Literally 3 things I wanted weren't in stock! Hmmmm if they're a high demand item maybe stock more of them?? 3rd time I've gone there and item is not in stock! The items pastries I did get tasted like they were leftover from last week or at least 3 days old!

My family and I are frequent customers of the Heav’nly Donuts Derry location, and I wanted to take a moment to share some positive feedback. I especially appreciate that I can request a fresh cracked egg instead of scrambled (and vice versa) for my sandwiches and wraps. Other locations don’t offer this option, so it’s something I genuinely value about this store. After experiencing a couple of minor order errors, I reached out to the manager via email simply to make him aware of the missing items. He responded promptly with sincere apologies and went above and beyond by offering to provide breakfast for my family on the house. This gesture was completely unexpected, as I wasn’t looking for compensation—just to share feedback. He took his dedication even further by giving me his personal

Everytime I ask for "crispy bacon" it's so unbelievably undercooked. I should not have to put the bacon in my own toaster oven to get it how I ordered. I once had to get a sandwich remade because the bacon was barely cooked. Waited in line for 5-10 minutes as coworkers friends seemingly walked in and got free food. Then when my second sandwich was done it was a mix of bacon so burnt it was inedible and bacon even more undercooked than the first sandwich. I just got a refund for that. Waited 25 minutes and didn't even get to eat that day. Also the staff always look miserable and pass that energy off to the customer.

Everytime I come to this location my food is alway burnt. I even ask for lightly toasted breads knowing when I come here it comes out burnt. How can one not tell when a sandwich is so hard and black in color. The iced tea I ordered as well tastes nothing like tea but water. Only good thing from my visit this morning was the Cookie Monster donut for the children.

Best bagels around! Heavenly Donuts is the perfect way to start your day with the delicious food, unique coffee flavors, and the friendly, and efficient staff…especially Cailey! If you don’t start your day with Heavenly you’re doing it wrong!