Dunkin'

This morning I politely ordered a large iced expresso with “light ice”, just bc they always fill the entire cup with ice. Now I’m paying 6 dollars for a cup of coffee! There should be mostly coffee in that cup, not ice. I noticed when she handed me the cup that it had a bunch of ice in it, per usual. So I asked her if this was the order with less ice, and she said yes. I was running late so I didn’t want to complain, but this is the coffee cup after I finished what felt like 10 sips.. This is completely unacceptable, and I will no longer be purchasing from this location. If it happens elsewhere, I’ll just be finished with Dunkin I suppose!

Every single time I’ve been here it’s been terrible- today an employee screaming, all of our drinks made wrong. My coffee was water (Luke warm) with some random creamer with a hint of peppermint, other coffee was left without any of requested & paid for add- ins. Atmosphere is terrible & attitude of employees is equal.

this is probably the worst dunkin in the area .. the workers are so rude and obviously should not be working in customer service. when i got my drink i expressed that it was not good and clearly had way too much milk in it, i didn’t want it remade bc of her attitude so i asked for a refund and both the “shift manager” & the girl said they couldn’t do it that the manager had went to the bank, so i go park to wait for her to come back and it had been about 5 mins & she wasn’t there back so i just went in & there was another worker there who was actually very nice And the girl that was supposedly the shift manager could randomly do the refund for some reason now, but kept saying that she couldn’t do it because the other manager wasn’t there. This isn’t even the first time that I’ve had a rude

Not sure if they are always short staffed or if the workers don't want to be there. But they take forever here. You'll wait in line for 5 minutes before they even take your order most days. They'll take pone order and then you'll pull up and they won't say anything for 5 minutes or so and then they were short and snooty. Then some days they are on it and friendly. I think it 100% depends on the time you go. 1st thing in morning is always the better.

Stay in the drive thru for 11 minutes waiting to place my order and all I keep on hearing in the microphone was to wait a minute. But I can hear a whole conversation as I'm waiting to place my order. It's not the first time I had problems here I recommend everybody go to dunkin' donuts on Central avenue.