Dunkin'

The food and drinks were decent. My only concern is that the two times I have been here, my order has been wrong each time. The staff is very kind, but there seems to be a lack of training and understanding in the order process. Edit: I came here again to give it another chance after weeks of its grand opening. The drinks were decent, but they got my order wrong AGAIN. I ordered half a dozen donuts and told him 6 flavors I wanted. I looked at the receipt, and I'm charged for a dozen donuts (6 random flavors and the 6 flavors I mentioned). I decide not to fuss over it, and I take the dozen donuts. When I get the donuts, they are absolutely disgusting. Cold, dry, and stale. I wouldn't be surprised if these are two days old. $30 down the drain because of an order gone wrong, and they're disg

If I order a cold brew with caramel and cream that means I do not want an iced coffee with caramel and vanilla cold foam….. My husband got it for me and read my order to them so I know it wasn’t his fault. I tried to get a refund but the virtual chat is down and I can’t find the email form. I tried calling the store and it says the number can’t accept calls.

They ignore orders placed on the app. No matter how long in advance you place the order is NEVER ready. You walk in, say you placed an order on the app and then they look at the order. This place is very conveniently located so I keep trying (probably six times) but I can’t get them to look at the app orders. It is a nice, clean location and the employees are very nice, so it is a shame that they don’t pay attention to app orders.

Literally the worst service out of all locations! I was sitting in the window, staring at my coffee for 10 min while three people walked by as slow as they could, and then my drink was wrong so they had to remake it. It was an iced latte. It wasn’t a complicated drink. They really need to get a new staff at this location. Absolutely horrible.

Do not go to this location unless you want incorrect orders. Also, don't even ask for a refund because after returning the items because they do not do refunds. There is no sign posted and it's not on the receipt. (Drive thru) I went there twice both times they messed up. 1st time I ordered a sprinkle donut for my son. They told me they didn't have it at first but then they said oh yes we have it. I received my order, pulled off to find 3 jelly filled donuts. When i requested a refund then the employee could not understand me due to a language barrier. Today I ordered a bacon egg and cheese sandwich only to find there was no bacon. Came back a few hours later and was told I could not get a refund l. The manager was very nice. Offered my store credit. Do not visit!!!