Cousins Subs

Luckily the food was good and made right.. but having the cashier ask me 3 times if I wanted my sub the way I asked (just meat, cheese and mayo) was a little interesting and very judgemental. And then when the other employee called out our number we walked up and she SLAMMED it on the counter and huffed away with attitude. I work in food service as a restaurant manager, so I can understand bad days I suppose but would NEVER allow my workers to be like this. Again, bad days happen but bad attitudes can change an experience. There were 6 people on the line and they all seemed like us being there was an inconvenience. I see why this place is a 3.8 star, disappointing for such a good restaurant.

Everything about my experience with this location was bad. I placed an online order. When I arrived at the drive through the employee was rude. Nasty attitude. They got my order wrong and added tomato to it and forgot my order of fries. I had to bang on the window for several minutes for someone to return. They gave me the food but the sub so soggy it fell apart and had the pieces of tomato still left… so obviously they just took them off. Just disrespectful and no regard for food someone has to eat. I’m disappointed in this location. Terrible.

I just left and the service was 👎 I ordered and was not given a total. He then gave me a receipt and 2 minutes later came back & asked what's the ticket # on my receipt? Then I was asked to park to wait for my order which was just a turkey sub!! I asked why do I have to park for just a turkey, I had already been sitting there 5 minutes. The cashier had no explanation. I parked for another several minutes while other cars are getting there orders & pulling off. By this time I'm angry, the cashier comes out with my food bag and says sorry & hands me the bag without facing me. And walks away. The sandwich was wrong after all of that, no cheese, hardly any lettuce & fries dumped all over the bag. For $17.00 i expect better customer service. Cousins, u failed today bigtime!

Ordered a club sub and asked them to add bacon,I always ask them to heat the bacon up. The young man said yes we do. I also asked for the sub to be cut in 4 pieces. When I got home,I opened the wrapper and the sandwich looked like it was made by a 3 year old. Called the manager and she kept saying that the bacon was warmed up,I told her I took pics of the sub. Look at pics below,this bacon is horrible!! She offered to give my money back and I will never be returning to this location. I have to drive 20 minutes to get $9 back!! Manager never offered anything for the inconvience,no worries I will spend my money where my food is prepared correctly. Terrible job Cousins!!

I’m not happy with the workers at this Cousins location tonight (8/5/25 at 6pm). I put an online order in and it said it would be ready at 5:59. I arrived at 6 and stood in line for about two minutes and then told the cashier I put an online order in and he asked my name and printed me a receipt. Then he walked away and said nothing. There were three shelves right next to the cash register and a sign that said online orders. I thought when they were done they would move it to the shelves. I waited about seven minutes and then started asking employees where my sandwich was. Two employees completely ignored me and I had to walk down by another worker and ask where my sandwich was. She said she look into it and after a few minutes she did get me the sandwich. All of that would have been alrig