DiPalma's Restaurant & Pizzeria

This is what happens when you have an owner who has no idea what they’re doing and doesn’t care about customer satisfaction The food was average , maybe even slightly better. Kathy, the manager, is probably the only reason they get a single customer. Horrendous service for our party by a woman who never introduced herself, never made any sort of personal connection and jsut yelled out the food orders when she brought our food out instead of remembering who ordered what. Items were I correct and some dinners came out as long as 15 min after others. Even salad took 30 min to arrive and room them almost 10 min to hand them all out. They didn’t even bring spoons or forks for dessert. The owner didn’t want to talk and instead kept pushing off the conversation. Kathy was great to work with

I have been a long time DiPalma customer I have a family of 5 and we get pizza about once a week. Tonight they gave me a pizza and charged me for toppings and it was not acceptable. Toppings are expensive, and we should get lots of toppings that we pay for. Half of the pizza had 1 slice of cherry pepper. I called them and told them about it, texted them the picture, they said they would call me back. No call. Attaching a picture. I think they really are cheap with their toppings as shown in the picture. I will not be returning to Diapalmas.

If I could give 0 stars I would. Recently went to this restaurant and watched as the pizzas were being made while I waited. I watched one of the cooks run his hands through his hair after putting the pizza in the oven. Didn't think anything of it. Figured he might wear gloves when prepping. Well I got home with my order and found not 1 but 2 pieces of hair baked into the crust. Disgusting. Not sure why they don't need hats or nets. I'd avoid.

Wonderful atmosphere at the restaurant. The pizza has a thin and crunchy base, and they offer unique flavors. Highly recommend dining in. The only thing is...the toppings for this pizza slipped right off. We had to scoop them back on even after the cheese cooled. It was still delicious, just wasn't ideal.

They must make the best Pizza in southbury and they accommodate special requests.And they are very caring about their customers. We order the cheese pie with fresh ricotta on the side.