Chipotle Mexican Grill

My recent visit to Chipotle, was a lonely experience since I was the only customer in the store. Granted, it was midafternoon but the large shopping center they are in was packed with cars. I have noticed that Chipolte’s stock price is down about 50% over the past two years, caused by lower sales and profits. I also note many negative reviews for Chipotle mentioning slow service, smaller portions, inconsistent food quality and complaints about price increases. Bad reviews will result in even lower sales so staff should be trained to express appreciation to every customer. The staff at Southbury were polite and competent but did not show much enthusiasm for their job or products. In addition, Chipotle has introduced only minor new products and virtually no changes to their basic menu. De

I stopped into this Chipotle around 5:10 PM and was shocked at how poorly the store was being run. The restaurant was nearly empty, yet several employees, (all very young) were openly fooling around, talking loudly, and not focused on serving customers. It was hard to tell who, if anyone, was managing the shift because there was no professionalism on display. Most of the food pans were empty at what should be peak dinner time, and customers were being told to wait while staff cooked items that should have already been prepped well in advance. One customer waited nearly 20 minutes because the store had completely run out of carne asada by 5:30 PM. My own order was mishandled even though I read it clearly from my phone. I specifically asked for salsa on the side, and the employee immediate

Had a great experience at Chipotle! The chicken was cooked to perfection—juicy, flavorful, and seasoned just right. Service was excellent too; the staff was friendly, quick, and made sure everything was fresh and exactly how we wanted it. The whole crew loved their meals, and everyone left full and happy. The restaurant was clean, well-stocked, and had a great vibe for a casual lunch with friends. Before heading out, we had to use the bathroom and it was spotless, which was a nice bonus. It’s the little things like that that make a difference. Always appreciate consistency and great service, and this location nailed it. We’ll definitely be coming back!

I’ve been going here since it opened. I just got it tonight for dinner. I remembered I never reviewed it. I got exactly what I asked for and I got a full burrito bowl. They don’t skimp; they give you what you pay for. The biggest plus is the chips are always fresh. Nothing worse than getting the chips and queso and the chips are stale. I think they are doing a great job!

Thank you to the Asian male worker who took the time to clean the counter tops at the serving stations (they were an absolute mess), even when the young male black employee asked him why he was doing it. This restaurant needs better onsite management because the employees have no sense of urgency or attention to cleanliness for their customers. The management and staff should visit the Chipotle in Fairfield (340 Grasmere Ave). Now that’s a clean and efficiently ran restaurant. Not to mention they don’t skimp on their food portions, unlike this location. Overall this place needs work. Please do better.