Chipotle Mexican Grill

Mayfield Heights, OH · Mexican restaurant

Rating
2.9/5
★★★☆☆ 2.9
Reviews
20
Rank in Mayfield Heights
#30
of 50 restaurants
City Percentile
10%
rating percentile
Address
Chipotle Mexican Grill, 6717 Eastgate Dr, Mayfield Heights, OH 44124
Phone
(440) 442-0620
Website
locations.chipotle.com/oh/mayfield-heights/6717-eastgate-dr?utm_source=google&utm_medium=yext&utm_campaign=yext_listings?restaurant=121
Status
Closed · Opens 10:45 AM

Chipotle Mexican Grill is a restaurant located in Mayfield Heights, OH. It is one of 50 restaurants listed in Mayfield Heights. Its 2.9-star rating is slightly below the Mayfield Heights city average of 4.0 stars. There are 10 photos associated with this location.

About Chipotle Mexican Grill

Chipotle Eastgate is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food... More

Hours

Saturday10 AM–11 PM
Sunday10 AM–11 PM
Monday10 AM–11 PM
Tuesday10 AM–11 PM
Wednesday10 AM–11 PM
Thursday10 AM–11 PM
Friday10 AM–11 PM

Customer Reviews

★★★☆☆ 3.0 Justin Lewis · May 2025

Chipotle still makes for a solid lunch option, but the overall quality—both in taste and service—has noticeably declined over time. On this visit, the first prep worker provided a nice touch by offering me a sample of their new chicken, and the second was generous with portions, making sure the meal was satisfying. However, the checkout experience left something to be desired. When I asked for an extra vinaigrette, the cashier rolled her eyes, which dampened the otherwise smooth service. While it’s not quite the Chipotle experience it used to be, it’s still a decent spot for a quick, filling meal—just don’t expect the same consistency from years past.

★★☆☆☆ 2.0 J G · Nov 2025

Where's the meat ??? Food is good and I got plenty of rice , but hardly any meat , seams like some meat under sourcream.. that is why Chipotle is going down the drain . They cannot compete with food trucks meat filled food. White guy was nice but server was mad 😠 jeje

★★☆☆☆ 2.0 T Co · Jan 2026

Food was terrible! Couldn’t eat it. First issue was waiting for rice, chicken and steak. Went home to enjoy the food I waited for and it was terrible. The rice was saturated with lime juice and the meat was flavorless. Bland, lime juice bowl. Very disappointed with Chipotle lately. A waste of money for 4 entrees that ended up in the trash. 2 stars because the customer service wasn’t terrible like most of them.

★☆☆☆☆ 1.0 Terence Bezman · Dec 2025

The worst Chipotle I’ve ever been to. Consistently has the worst service I’ve ever experienced. Today I ordered one bowl for my sister in law and then asked for two more bowls. The worker complained that it was too much walking from the rice area to the toppings area and for next time to try and order them all at once. I didn’t know walking back and forth 3 feet was so exhausting. There was nobody in line behind me. They are always out of ingredients. Always have a messy dining area and the workers have the worst attitude. Never going back. Nice one

★★★☆☆ 3.0 Path Finder · Dec 2025

This location is very convenient for me, so I go regularly. With that said, this chipotle is very hit or miss. Depending on time of day and staff you may have a good or terrible experience. Lots of high school kids work here, so their work ethic and attitude are often on the lower end of the spectrum. They also tend to run out of things fairly often, I can't count the number of times I've went and their out of sour cream, cheese, vinegarette sauce, meats, fajita veggies, etc. I only continue to go because the location is so close to where I live. With that being said this place gets 3/5 stars on their best days.

Accessibility & Amenities

✓ No Contact Delivery ✓ Delivery ✓ Onsite Services ✓ Takeout ✓ Dine In ✓ Fast Service ✓ Lunch ✓ Dinner ✓ Solo Dining ✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom ✓ Wheelchair Accessible Seating ✓ Alcohol ✓ Beer ✓ Comfort Food

Services

Mexican restaurantCatererFast food restaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.