Firehouse Subs Mayfield Heights

I just wanted to say Nadia was seriously awesome. She has such a great personality and was super nice and welcoming from the second we walked in. My friend ordered a sub and I honestly wasn’t even planning on getting one, but she was so friendly and convincing that I ended up getting one too — and it was actually really good. I’m glad she talked me into it. You can tell she actually cares about customers and enjoys what she does. She definitely deserves a raise

Place is dingy, outdated and honestly not well kept. Tables and chairs are dirty, decor is sloppy. The workers are straight rude. They got a bit overwhelmed with online orders so they turned it off, and when every single customer walked in the worker would say “just so you know it’s going to be a long time” very much insinuating that they should not order. I saw two customers walk out from the workers advice. The next worker walked in to her shift, and started handling food right away. She did not wash her hands or anything! We came from a long way to get FireHouse…and this was terrible service! It’s not rocket science…it’s just sandwiches! I spent 42$ on food, and waited for FORTY minutes to get my food. It’s also supposed to be their “family night” promotion. They did not have any of thi

This is by far the best firehouse my wife and I have had. We just moved from Toledo, but have traveled all over the east coast and this is by far the best food we've had. It was so good especially after 3 days of moving. Its was amazing

Food taste is what I expect from firehouse but the portions are as minimal as they could get. Barely any meat on the sandwich and a medium was maybe 5”? I remember the sizes being much bigger and the toppings being able to be seen without opening the sandwich. Staff seemed bothered that someone came in to order food sat behind counter and had someone from the back come out to make the sandwich $11 for a sandwich barely bigger than my hand…

Food is decent. Prices are outrageous. $18.00 for sandwich and cookie. No drink. Service is fair. Sometimes hard to find a clean table. Used to be a great spot. Looks like things are headed downward? Of course, just my opinion.