Five Guys

My recent Five Guys experience... My son ordered me a double bacon cheeseburger. A masterpiece. A symphony of “treat yourself.” Bacon, cheese, ketchup, mayo, lettuce, tomatoes, grilled onions — the holy lineup. But when I got home and opened that foil, the universe said, “Surprise!” Because inside that wrapper was a double cheeseburger absolutely drowning in extra pickles, extra grilled mushrooms, and extra mustard, with some tomatoes thrown in for humor. No bacon. None. Not a whisper. Not a shadow. Just mustard and mushrooms holding hands like they’re proud to ruin my evening. I looked at that burger the way you look at a text message from someone you’re about to block. So I call the restaurant — because I’m still a good person with hope in my heart. And they put me on hold. For th

I love five guys, I go to many different ones. This one is the closest to me. Some days the customer service is wonderful but today it sucked. The guy on the register did not greet me as well as I ordered a little bacon cheese burger said it twice and he still never changed it. Not happy with the service today. Also what's up with the new bag of fries? Not feeling it. I ordered a regular size fry and got a small. All around not happy with the store service and food today. Last thing I ordered grilled jalapeños on my my burger and got regular. Please do better. I'm just all around unhappy with the service amd meal.

I visited this location on 12/1/25. I LOVE Five Guys and have visited many locations. I appreciate the cleanliness, excellent customer service and efficiency. Today, while ordering at the Mayfield Heights location, I observed a teammate adjusting his apron strap around his neck wearing gloves and then continue preparing food without changing his gloves. I politely & discreetly asked the cashier, if he’d ask his teammate to change his gloves , due to him touching his apron. The cashier asked the teammate to change his gloves and when the young man asked the cashier who reported the observation, the cashier pointed at me and the young man stared at me for an extended amount of time. He then told another customer nearby “ she’s mad at me because I touched my apron… I’m going to do it again

This review is not breaking any new ground. A cheeseburger is $10.89, which is fair for the quality, customization and taste for fast casual. A “little fry” was $5.09 and not a good value. See the pic below - what happened to the bag full of fries? The atmosphere is plain and nothing special. The service was a bit slow. So, as many have said before a burger, fries, and a drink bring you to about $20 per person… better options exist.

The guys that work here all seem to have a good flow together and Dominic is really amazing, efficient and friendly and knows what he's doing he's the glue that keeps it all together! but I do appreciate all the guys that were there a few times that I've been in. Good vibe all around!