Charleys Cheesesteaks and Wings

I always get fries that are old and sitting under a heat lamp. By the time I get down the street, they are cold. I have complained to Yesenia about it and she says their fries are never cold. They dropped fresh fries this time, so I was happy. The fries were only down for about 30 seconds; which means they were previously fried. They tasted awful and were not soft in the center like fresh fries. They were crispy and dark and they gave me a smaller serving than usual. I didn’t eat them, so that was okay. There was a time when fries at Charley’s were made to order and that was something that set them apart. I miss the Richmond Mall location. That owner cared about the quality of the food he served. Their employees greeted customers warmly and with a smile. I go to Charley’s about once a week

Customer service was absolutely amazing, makes you want to come in and get food. Greeted when you walk in the door.The food preparation area is clean. Food good and hot.

Jesse was amazing and had great customer service! I really appreciate the Mayfield location. Very friendly, and extremely clean. And the food was awesome! I will be coming back.

Ariadna was very pleasant and professional as well as the cook Edison and Miguel and zonia it felt great that they all remembered me from previous times. GREAT SERVICE 👍

I order here from time to time and they always have had great service and food. Everyone is friendly, the food is clearly cooked to order and fresh every time. For pickup I have never had to wait beyond the quoted pick up time to get my order.