Carvel

This Carvel has (as usual) yummy toppings and flavors my family has purchased cakes from the establishment for birthdays aswell, for me my favorite part of the place is the outside eatting area with three benches, it is a perfect place to sit while enjoying some ice cream.

Went in on a Sunday night Hard ice cream appeared to be all melted maybe freezers went down? I ordered a small but asked for a lid he squished it on it was popping off with ice cream everywhere and he proceeded to hand me that without a bag. I then asked him to put it in a bigger cup and he looked perplexed. Tried to pay with a gift card to carvel and the machine was dead… every time I come here it’s a disappointment

I never write reviews unless it’s something I’m really adamant about. We walked into carvel tonight excited for ice cream with our two children. We were not greeted. 3/4 of us ordered our ice cream easily. My daughter was tasting some different flavors and while she was tasting, the two male workers were rolling their eyes and holding back laughter as she asked to taste different flavors. She asked to taste 3 different flavors. Not too crazy for a 6 year old. She wasn’t whining she wasn’t fussing - I’m unsure what was so funny. While she was tasting one of the workers was trying to ring us up and asked “will that be all?” But my daughter hadn’t even chosen her flavor yet. Overall rude customer service and sad tbh.

I love their cake batter and cherry vanilla. Consistently good. But train your new staff to say "you're welcome" instead of "yup" and to fill up the entire cup with icecream rather than flat top it at the brim. $8 for a medium with tax for a cup is not cheap, when u can get a lot more for the same at grocery stores. Plus, your icecream is somewhat melted so it fills up the cup easier and you're not really getting the full scoops. Anytime I feel cheated and not fully appreciated I take a long break from the business. Good luck keeping up the revenue if there is more people like me.

Always delightful service. Delicious ice cream. Plenty of options in flavors.