Burger King

We had a pretty frustrating experience here. There was a long wait for our food and no one greeted us at the register for quite a while. The staff kept glancing over but didn’t come help, even though it wasn’t busy inside or in the drive-thru. When we finally got our food, several items were missing from our burgers. On top of that, the app somehow double-ordered our meal and we ended up paying for two meals. That being said, Santiago was exceptional. He came into what felt like a disorganized shift and immediately started getting things back on track. He showed great customer service and genuinely seemed like he cared. In my opinion, he was the only one really trying to fix the situation. He deserves recognition — and honestly, a raise. He’s the best employee there.

I don't know who the manager is at 10:30 Monday night of Feb 11th but I hope you lose your job. Genuinely. You are awful and don't care about customers I cant wait to speak to corporate because you are a trash person. My bf drove over 20 min to get me food and you give me an impossible burger hard as a rock when it was requested fresh. You also make the order wrong and we have to drive back before closing wasting gas wasting more money at your crap establishment when we come there to get food and expect to be treated like a customer.

We ordered online for delivery. We called several times to check on the order but no answer. It was finally delivered over an hour after it was ordered. The food was cold. We ordered only mustard on two of the burgers and got only mayo on both. We didn’t get any dipping sauce that was ordered. On the third burger it had two top buns for the bread. The chicken sandwich had hard stale bread so much that it wasn’t edible. Very disappointed Burger King!!!

I went to Burger King and ordered 2 whoppers no pickles no onions heavy ketchup and heavy mayo a BK King sandwich and a medium onion rings. When I was placing my order the cashier was barely paying attention and was talking in her phone as you could hear her through the speaker. They had 3 cars ahead of me and it took almost an hour for me to get my food. When I finally got to the window the cashier who I saw name was Melanie I believe was on her phone scrolling through Facebook. I get my sandwiches and there’s no tomatoes which is standard for a whopper sandwich one piece of lettuce and barely any mayo and no ketchup at all and the onions rings tasted as if the just poured the whole container of salt on them. This was the absolute worst experience ever and I will never go back there.

Ordered a pick up order on the app, got a double whopper instead of a triple whopper which was ordered with extra onions and we received NO onion. Ordered a medium onion ring and got a halfsies instead. The sides were COLD. Like stone cold, you can tell it had been sitting for a while. Tried to call the store to see if we can sort it out since I live close. Lo-and-behold! Their phone doesn’t even work, because why would it at this point.