Arby's

I feel bad for the people working here. They are clearly trying their best and short staffed. We only saw two workers during a lunch peak hour and everything took an extremely long time because there were only two of them. Missing food in the order, wrong shakes, then a shake remade that didn’t taste correct. No ice in the soda machine so they had to refill. Arby’s sauce tasted spicy. The list goes on. Essentially…. I believe it would have been fine if they had enough staff but it was subpar and disappointing due to the lack of staff (I believe). Management needs to do better.

I have always gone through the drive thru at this location. This is my first time ever going inside. To start, the smell was so overwhelmingly disgusting, a mix between a decomposing body and a barn. Perhaps it was the homeless person inside. But the smell was one of the worst smells I have ever smelled. I should have walked out, but I already paid online for my food. The inside was filthy! The staff, they were kind. I dont know how they could bare working in that smell or filth. The worker was still filling my order when I arrived and he went over to the mozzarella sticks that were in the warmer bin and poked at them. Then turned to me and said it will be a minute on your mozzarella sticks I am going to make fresh ones (Thank God). While he filled my order I snapped a few pictures of the

Have been to this location before and was greeted by a nice young man. No complaints! Yesterday, the woman who waited on me, did not even greet me! She acted like I was a problem just being there! Chicken tenders were not fresh, had been sitting awhile, rubbery and hard. They had an older gentleman doing all the orders, and complaining about everything! It was not busy! No thank you or anything! Probably won't be back!

The franchise owner of the Mayfield Hts location should be forced to sell to someone that actually cares about the Arby’s brand and their own reputation. Last week you run out of fish, first week of Lent, not your first rodeo. This week, the only beverages available were lemonade and water (no soda or milkshakes), the lids available were for milkshakes not soda. Customers were getting yelled at “NO DON’T INSERT YOUR CARD” as the credit card machine worked when it wanted to. Service was absolutely awful, there is no reason to wait inside of a fast food establishment for over 45 mins for a $12 order. Arby’s corporate needs to step in immediately.

Do not trust these people to make your food. They reek of incompetence and disinterest. They ran out of roast beef. And the ice machine was pretty much out of ice--One employee kept trying the ice dispenser and got a third of a cup full of ice for herself. Later the apparent manager needed ice for a customer (the drive-thru ice machine must have been out too), and poured ice out from that cup in front of me and apparently used it for a customer. Employees were casually dropping profanity, including the apparent manager. Nobody looked like they cared about what they were doing, nor did they appear to care about the situations. They do not appear to care about the service they are providing their customers. I get it--its fast food, its a crap job. But this poor level of service should not