Zaxby's Chicken Fingers & Buffalo Wings

This was disappointing and I like to go to Zaxby's. My first time visiting this location and I placed my order with ease. We go to fill our drinks and find a table - where we wait for our name to be called for the order for several minutes. I finally go to the counter to ask about our food only to see it sitting there getting cold. Next, I noticed that the fried pickles were missing and they had to get them for me, which took a while. As I am heading to the table I am wondering why no one double checked the order. Then I set down the tray and I learned that my girlfriend's plate is missing cole slaw and I go back to get it. No rush or sense of urgency from the employees to take care of my order. In fact, the young woman I told I needed assistance took several minutes to finally say som

The zaxby’s franchise has been going downhill. Me and my husband cook at home, we rarely eat out. Expect if we are out and about, if I worked late , or if I am getting home late. Today was one of those days, my husband suggested that we get Zaxby’s and i agreed. Ordered my food, told them what I wanted (wings extra crispy and extra saucey, like drowning in sauce), in good judgment, I went straight home after I was handed my food. Once I got home, that’s when I discovered, that employees don’t actually listen to their customers, because I absolutely got the complete opposite of what I actually ordered; I got super dry wings that barely had a hint of wing sauce and my wings were not even crispy. I got dry most rubbery wings. I refuse to have to pay $45 for food that wasn’t exactly what I ord

I placed an order through Uber Eats for Wings and Things but didn’t receive fries or Zax sauce. When I called to advise, they said there is nothing they can do. They said it showed I was replacing fries with toast. If that was the case, they would’ve provided extra toast and no fries but didn’t. I was willing to show them the receipt but they didn’t want to see it and said nothing they can do. The receipt correctly showed everything including the sauces selected Terrible service. $30 down the drain.

I recently visited the Zaxby's in Port Wentworth and had a great experience! I went through the drive-thru, and the service was super quick—only about 20 seconds of waiting! When I realized I needed ketchup, I mentioned to the worker who brought out my food that i was going to park then go inside to get it. I parked and was about to head inside, but before I could even get out of my truck, he came out with the ketchup for me. That kind of thoughtful service really made my day. Definitely a great location with friendly staff!

Makayla is great! She was amazing, her hospitality was perfect. Thank you for making our trip even better! I couldn’t make a second one so I’m adding to this one. Lem and Isaiah were also awesome. I will forever go inside this zaxbys because the atmosphere and hospitality is so above and beyond!