Whataburger

There appears to be a misunderstanding regarding Whataburger's free coffee policy for veterans. A sign at the drive-thru broadly advertises "Veterans get free coffee," without mentioning a date restriction. Store management, however, advised an employee that the offer was exclusively for Veterans Day. The discrepancy between the sign's message and the manager's guidance creates an inconsistent customer experience. The young man at the window provided excellent service by proactively covering the cost, but clarity on the official policy would prevent future confusion.

Big shoutout to Caleb! We received the wrong order during the online pickup. We did not notice until we arrived at home. We called the restaurant and Caleb was very professorial and promptly remade us the correct order! He had the order waiting for us when we arrived. Great job to Caleb and the other staff members for fixing the mistake with professionalism and great customer service.

I gotta say, the quality of people working here is phenomenal. My boy Joseph at the second window always positive, always got an upbeat attitude concerned with getting my food right to me fast and complete. Phenomenal work yall are doing, the whole team, keep it up

Stopped by the Royse City Whataburger and had an awesome experience thanks to Kieara Kat. She was friendly, patient, and genuinely upbeat—one of those employees who makes you feel welcome instead of rushed. My order was spot-on, service was quick, and her positive attitude really stood out. You can tell she takes pride in what she does, and it makes a difference. This is the kind of customer service that keeps people coming back. Big shout-out to Kieara Kat for making this stop a great one! Promote now. Whataburger needs her leadership.

See photos - I wouldnt normally complain about my burger being given to me like this. Its just ketchup, oh well. But the reason I decided to reach out to the restaurant is because I found a wavy coarse hair in my food. So sanitation is obviously an issue at this location. I did reach out to the restaurant first, I reached out the same day and received an email stating my message was received and I would hear back in 2-3 days. 5 days later, still nothing, so I reached out again. I just wanted to be refunded for the burger that had the hair in it, because it got thrown away. The manager, Sam, emailed me back pretty quickly and said she would give me a free one at my next visit. I emailed her back immediately saying that I would prefer a refund on the burger itself because we wont be back aft