Wendy's

This location offers mobile order and pick up and kiosk or counter ordering within the establishment. The dining facility is modern and newly constructed so it is clean. One of the bathrooms is difficult to close and lock because the bolt is not perfectly aligned in its installment and there is no handle on the inside of the main door. The food was fine at this location. However, I placed an order at the kiosk three times and it told me it lost connection and I had to start over each time. Then I had to go to the counter to confirm my order and payment went through. It had indeed gone through, and she read the order to me to include the special instructions to remove the lettuce and add extra onions. Dissapointingly, the burger was not made to order. While I was waiting for my food to be

Worst Wendy’s I’ve ever been to. Definitely not their normal standard. And this is a brand new one. I Made a mobile order, none of the instructions were followed for the baconator. Even added toppings that don’t go on the burger. Fries were very short. Soda has a weird flavor to it. I would go anywhere else in Sullivan to eat. You have a lot of choices.

As someone who has worked in the food industry I know how much impact reviews have and I wouldn’t be writing this if the food and service weren’t awful. First, they handed us the wrong order. I get it, mistakes happen. Then, they said that our order got bumped and they were working on it. Then came back and said that they were waiting on the grilled chicken to be done. I do appreciate the communication. They gave us our order and forgot to give us our correct drinks. We asked them for them then they handed us the wrong drinks again. We finally get the correct order. But the most insane thing to me is one of the grilled wraps was still half frozen… Definitely will not be going back.

I don’t know what on Earth is happening here. Got in line to talk to AI. Paid with a human being. Told to drive up to the end of the curb. There is a queue of five other cars on the side of the building along with the line I’m in of four other cars. Get it together Wendy’s. Plus side: order was perfect and well packed.

I love Wendy's, but this place sucks. It is waaaaay too slow. I like to eat fast food during lunch time, and the 3 times I tried to eat here for lunch, I was late coming back to work. I never have this problem with McDonald's, or Arby's, or Jack in the box, or Taco Bell. This only happens with Wendy's. They are entirety way too slow. I always, and I mean ALWAYS have to wait for an extended period of time. I won't be eating at this location anymore unless I'm off work at home and I order through door dash. The wait time is horrible.