Wendy's

Smithfield, VA · Fast food restaurant

Rating
3.8/5
★★★★☆ 3.8
Reviews
20
Rank in Smithfield
#27
of 45 restaurants
City Percentile
34%
rating percentile
Address
Wendy's, 1201 Benns Church Blvd, Smithfield, VA 23430
Phone
(757) 357-2508
Website
locations.wendys.com/united-states/va/smithfield/1201-benns-church-blvd?utm_source=Yext&utm_medium=Google_My_Business&utm_campaign=Local_Search
Status
Open · Closes 12 AM

Wendy's is a restaurant located in Smithfield, VA. It is one of 45 restaurants listed in Smithfield. Its 3.8-star rating is slightly below the Smithfield city average of 4.3 stars. There are 10 photos associated with this location.

About Wendy's

Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Hours

Saturday6 AM–

Customer Reviews

★☆☆☆☆ 1.0 Alessia Jones · Jan 2026

I ordered a meal through grub hub along with a brownie frosty. The order was put in at 1658. At 1702 I got a message saying the received the order. About five to six minutes later I received another message saying the order was ready for pick up. My order was picked up and hour later. I received my order at 1806 with my frosty as milk. The frosty was made at 1702 per the recipe and my driver stating the frosty was melted before her even got there. This is the only Wendy’s I’ve ordered from where they don’t make your frosty once your driver arrives and I drive for grub hub as well l. I’ve been to plenty of Wendy’s that ask me to hold off on picking up the order while they make the frosty. I had to throw it away since i ordered at work and have to way of freezing it so I wasted my money.

★☆☆☆☆ 1.0 Robert Carter · Dec 2025

Server had their pants down so far that they weree showing all of their underwear. I don't care how you dress in public. That's your choice. But, when you are handling other people's food, I do care. Nobody wants to see their food servers dirty drawers. I didn't order after seeing this. Just left. Will not be back there.

★☆☆☆☆ 1.0 Dennies Freeman · Nov 2025

From the movement I entered, the experience was underwhelming. I ordered a combo meal, and after what seemed like forever, someone gave me a bag that was obviously not checked. Upon opening it, I found the burger to be lukewarm, the bun appeared stale, and the lettuce was wilted with a slight brown tint at the edges. Worst of all, the drive-thru line was moving slow. Cars ahead of me kept circling, waiting for missing items, with no apology from the staff at all it like they don't care ( (Mind you i was waiting inside people are coming from their cars from drive thru ). This location showed a serious lack of quality control and customer service I Will never come back here ever again

★☆☆☆☆ 1.0 kelly Misenheimer · Oct 2025

Pulled up to the drive thru and was informed they have no hamburgers or specialty sandwiches. Then went to Hardee's where a door dash guy told me they tell people that all the time when they don't feel like working. Fire everyone and start over.

★☆☆☆☆ 1.0 Cheryl Kitchen · Sep 2025

Drive thru. Get home to find it have the wrong sandwich. Barely has any condiments on it. My dogs enjoyed the meat. Service was pleasant people. Food, even the fries, were a huge disappointment. I rarely treat myself to take out.

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot ✓ Wheelchair Accessible Restroom

Services

Fast food restaurantHamburger restaurantRestaurant

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This listing is informational. Contact the business directly to verify credentials, services, and availability.