Steak 'n Shake

We went on opening day and it was a quick and enjoyable experience. The service was absolutely personable and kind. They had forgotten to give us our chicken fingers the first go around and when we drove back to respectfully tell them, they immediately fixed it by having someone walk outside and hand us a fresh order including more fries. The cookies n cream milk shake was delicious!

I live down the street from this location and had high hopes. The first night, I inadvertently stopped here on opening night. Everything was great — the food and ice cream were excellent, and the cheese sauce was the standout. Unfortunately, every visit since then has been a disappointment. The second time I came by, the lights were on and the drive-thru light was green. We waited at the speaker with no response, then pulled up to the window. There were people inside actively eating who looked directly at us, but no one acknowledged us, took our order, or even let us know whether they were open or closed. We sat there for several minutes being watched and eventually had to leave. Tonight, I gave it another chance and ordered the exact same meal as the first visit. When I got home, the

I lived near the Mills Civic location when it opened, total disaster. I really wanted to love this Waukee location as I now live out here. I too find the no welcome unfortunate, just a self serve kiosk requesting a tip. I didn’t mind them forgetting my order and getting it wrong so much as the greasy bun, not a good taste. Opening day was good but this 2nd time back I’m just not sure I can be a regular as I would prefer with the convenient location. Individual workers like Reuben are fantastic but the overall implementation is wanting.

We had high hopes for this place the first couple weeks. Since all the management and corporate left the locations quality seems to be tanking. We have been here multiple times since and each time has been progressively worse. On 2/26 came with. My family an ordered the chili Mac. Tasted it and was super bitter like it was bad. We had an extra side of it and it too was bitter. Spoke to the manager and got an oh well and went about her day. I wish it was better I love the chili Mac but with the poor customer service and the possible food poisoning now. We won’t be back

I have been here a few times since opening and have had a great experience each visit. The food has always been delicious and the staff has been attentive and kind!