Steak 'n Shake

An absolute joke… consistently messing up food and then getting upset when you call them out for it, received cold fries today along with a burger that was smashed to the bottom of the bag but I couldn’t even get an apology or a response as to why my order was so poorly done so I called the manager “Rob” incompetent and he hung up… sorry, but sending out cold fries and smashing my burger in the process is 100% incompetence. PART TWO: I ordered some last night ( I love steak and shake) and they forgot literally my whole order I had a large fry, and a medium chili cheese fry that was supposed to come with it, and I just received a burger and a soda for $40 mind you, and DoorDash won’t even give my money back so they just totally screwed me.

I stopped going to Steak and Shake a few years ago due to quality and service. I thought I'd give them a try again. Well a 100% turn around...food was excellent..order time was short..staff were wonderful..well done!

They took our order at counter. And they delivered our food. Very nice. They even removed our dishes when saw that we were done eating. We still fixed our own drinks and cleared off our table. I liked not having to use the kiosk. I liked the personal touch.

Horrible restaurant all of a sudden, they have forgotten a majority of my order the last 3 times I’ve gotten food from them, if you’re door dashing, you might as well avoid this place at all cost.

Amazing service. In a world where Steak 'n Shake has become corporatized and a shell of its former self, this one stays true to the core essence of what Steak 'n Shake built its brand upon. Great job team!