Starbucks Coffee Company

Denise was rude, impatient and interrupting me attempting to order then was brusque asking details about what I would like to order that I had already said mid interrupting me. Alex on the other hand was very polite, had a friendly attitude and tone and made a great drink quickly. Much appreciation to Alex for making the experience that started bad end in good note.

This review is not about the food. It’s about the customer service. Nathan is rude. He gets mad at employees and customers for ordering iced water. If you don’t like your job work somewhere else. You can’t get mad at people for wanting a cup of iced water. I hope you get retrained on what customer service should be.

I came here this morning and I was in line and this lady was just talking to one customer and take a long time trying to get her drink I waited in line for about 5 minutes and all she had done was 4 muffins I assume that comes in a package and she was so slow so I just left. NEVER COMING HERE AGAIN!!

It's sad to come and see that there's a huge line and only one person taking orders, making drinks. And whenever there are two people, they prioritize cleaning tasks than customers. I understand that they only have so much labor to provide for, but this is a little ridiculous. What's the point of having a coffee shop if most of the time you come in you don't even get your order until 15 min after you've walked in.

Their staff is totally awesome they are friendly - and work hard at getting the public awaited on and taken care of BUT at the end of the day the bathrooms are not being cleaned. There are weeks I go in there 2 and 3 days in a row and the same urine spots are still on the commode and coffee stains and dirt stains are still on the sink. The toilet paper has been empty the commode cover sheets have been empty and the floor doesn't look like it has ever been moved. The hour of going to the restrooms is between 4:30 AM & 5:30 AM so all this that I have noticed 2and 3 days in a row can not be because of the heavy traffic of the public.