Starbucks Coffee Company

The rudest customer service I’ve ever experienced in a Starbucks. We ordered iced lattes, got hot ones, and the person at the window partly spilled the contents on his hand because the lid wasn’t securely on yet. They double cupped instead of using a hand sleeve. She offered no apology and the offer of napkins was an afterthought. We paid cash and my partner told her to keep the change as a tip. Not a thank you or any acknowledgment.

Ordered inside. 6 people working and took 3 minutes to be acknowledged. While waiting saw bees floating around the syrup containers. My iced coffee isn’t terrible

I had an extremely frustrating experience with this location this morning. I placed two separate mobile orders at this store. I picked up one order without issue and informed the barista that my husband would arrive about 10 minutes later to pick up the second order on his way to work. When he arrived, he was told the order didn’t exist, even though I had already been charged. Because he was in a rush, he had to leave without the coffee. I called the store to request a refund and was told by an employee named Jared that they did actually have the drink, but they assumed it wasn’t his because 10 minutes had passed since the order was placed. That explanation makes no sense and shows a lack of basic order handling. Even worse, I was told they could not issue a refund, with no clear reason

Visited this Starbucks while passing through East Greenbush and had a great experience. The store was clean and well-kept, with plenty of comfortable seating and a relaxed vibe. The baristas were friendly, efficient, and got my order just right — even with a couple of customizations. It’s clear this team is well-trained and takes pride in their work. What stood out most was how smoothly the location handled the morning rush. Despite a line of customers, drinks came out quickly and accurately, and everyone was greeted with a smile. There’s also ample parking, which made it super convenient for a quick stop. If you’re in the area and need a solid coffee break, this Starbucks is a reliable choice.

I normally don't have a problem after I leave Starbucks for a drink but nothing worse then expecting white chocolate pepermint mocha and feeling like you just swallowed a giant dark chocolate bar cause they gave you a peppermint mocha because the worker making it didn't even read the label that clearly said white chocolate peppermint mocha. Now I can't even fix it at home and have to throw away a $8 drink cause they couldn't read making it.