Starbucks Coffee Company

I placed a mobile order and arrived a little before it was finished. I’m honestly glad I did, because I witnessed something concerning while my drink was being made. The barista preparing it put her nose close to the drink, made a disgusted face, and then coughed without covering her mouth while holding the cup and continued making the drink. This was especially disappointing after my interaction at the register, where the employee also seemed to be in a noticeably bad mood. I understand customer service jobs can be stressful, but basic hygiene and professionalism are non-negotiable. I hope management takes this as constructive feedback and provides additional training on both food safety and customer service, because this experience was not acceptable.

I LOVE! coming to this Starbucks! My drink is always tasty and even when I pop in during one of their busier hours, my drink is always made with exceptional timing. Faith, Amy, Kaylen and Vincent are always a pleasure to see and talk to! One of the best crews working together here. I would recommend! PS. The atmosphere here to do work from home or to study in general, is amazing!

Exceptional customer service. I do wish the cinnamon coffee cake wasn’t discontinued here 🥺. This location does an amazing job of making sure I get my drink done quick, delicious, and up to my expectations lol! I’m very glad that this location has plastic cups still! ☺️ Kaylyn and Amy always make my drink so good! Two of the best workers at this location!

I went to this location a couple days ago, a bit before they closed. Got my usual iced chai with foam, and it was pretty good. Most of all, and I usually don't write reviews, but service was awesome. The barista, I believe her name was Gabi, was so kind and sweet. Even though it was late and she must've been very tired, she had the most infectious energy and it made my night! Very hardworking girl, she wrote a cute note on my drink too 😭 how cute. I was having a bad day and it cheered me up. Definitely coming back here with this great service.

Honestly, go to Peet's. The service at this Starbucks is the worst I've ever experienced. The staff is very young and inexperienced, which is probably why they are struggling at this location. When I ordered, they didn't understand the concept of a KIDS white hot cocoa. Instead, we got a white mocha at adult temperature. When I explained it was a hot chocolate for a kid, they offered me a decaf white mocha instead. They really didn't get it. A kid's drink needs to be served at a lower temperature, as most baristas know, but they didn't understand this either. The little girl with the side eye and attitude who made it was enough for me never to come back. The previous bar in this part of the store failed, and I really hope this one does, too. No one wants a Starbucks in Capitola anyway.