Starbucks Coffee Company

We visited the Starbucks in Burtonsville early in the morning around 6 a.m. The shop itself was clean and neat, and the coffee was about right. The barista, however, didn’t seem very cheerful or engaged — maybe just a rough morning, but it did affect the experience. Overall, a decent stop, but I would have expected a warmer, more welcoming vibe.

This Starbucks is incredibly slow, even in late afternoons when business typically winds down. Waited in drive thru for 15 min still after placing an order, with only 2 or 3 cars in front. I try to show up weekly since this is on my way to a weekly class, and it is typically the same each time. I often see other cars leave the line even after placing an order bc the wait is so long. I don’t know why it takes so long but please don’t offer a drive thru option if you cannot do drive thru pace.

My rating was based on my experience when I was ordering to this guy at the register , to be honest I rather order my drinks on the app because sometimes talking to ppl can be unpleasant and this was the case , I was treated in a different way from the other ppl just because I was wearing my uniform

I placed a mobile order for a sandwich. I was the second car in line the drive-through for about 10 minutes. I got out of line and went into the store for my order that was supposed to be ready at 1:09 went in the Store at 1:17. The lady was still in the drive-through and my order was not ready. I proceeded to call the complaint line at Starbucks and barely got a response until the representative hung up on me. I thought I heard Starbucks was trying to improve on service, maybe they need to try hard harder. I hope this helps. Thank you.

...Was given wrong drink, which being a coffee drinker most than other beverages did not notice until 1/4 and both names started with Bi; I just trusted barist when told it was my drink... did not care to complaints so drunk it and let them figure whatever else. Purchased a cup when asked about it the Asian-looking guy looked at me like I was from out of space and was very whatever demeaning type; so didn't bother and did my own seach got me a reasonable cup on my own and sat there for a while drinking my now "Billy's" drink while looking at all the "DONT WANT TO BE HERE ON A HOT DAY BARISTAS" EXCEPT for my cashier he was enjoying being there and though gave me the wrong drink had a very kind upbeat approach to my rewards and purchase concern! Thank you@