Starbucks Coffee Company

I recently visited this Starbucks location in Arlington and had a mixed experience. My girlfriend and I are regular Starbucks customers — we go almost daily. We were actually excited to find this location because it’s the closest one to our home, and we were looking forward to making it our new regular stop. I typically order a caramel Frappuccino with oat milk, and she gets a customized Pink Drink. We enjoy the consistency and comfort that Starbucks usually provides. The baristas assisting us during this visit were polite, patient, and seemed to be doing their best — especially what appeared to be newer team members. They handled customers professionally. Unfortunately, the atmosphere became uncomfortable when a manager began addressing employees in a visibly frustrated and tense manne

Waited in line in the cold for an hr for the holiday merch release and when staff went inside the store, they started taking items off the shelf for themselves. It’s incredibly unfair practice to do that, and in front of everyone in line to see none the less. Manager defended the staff as well not correcting the behavior. I will also be taking this up with corporate. Treating your customers like this is wild, no wonder this location has such poor reviews. Photo attached was taken while waiting in line outside while the staff set up. Notice how a plush is missing and that a glass bear cup was missing. Of the employees told me the other girl came in early to get it for herself, but if that’s the case she should have waited in line if she wasn’t even on the clock. Again, I’ll make a formal

Irwin helped us right before they were getting ready to close. He was so nice. Let us taste the new 1971 coffee and explained all about the flavor profile. Just really seemed into the product he was selling. Nice to see. Great job Irwin!

I always get the same order at every Starbucks, and this is the only location that never includes the add-ins I pay for. I've ordered maybe 4 times there now and they do the same thing every time. Genuinely the worst at making drinks

They gave us spoiled milk, we noticed it tasted off so we didnt drink more. Later on in our road trip after the ice melted you can see the spoiled milk rise to the top. I will never go to Starbucks again.