Slack's Hoagie Shack Fairless Hills

We use to come here every other week for the last few years, since they have switched ownership the food and service has greatly declined. We decided to give them a little break hoping they just needed time to get on their feet. That is certainly not the case we went to try them again after 2 or 3 months and it got even worse, I stood at the counter for almost 10 mins before I even got a hello, both employees were clueless, they didn't know their own menu, told me my hoagie would take 30 minutes to make and when I proceeded to pay he wouldn't accept my gift certificates, which is the same thing as cash, which were purchased at this location with their address on it, I canceled the order and we left and will probably never be back as this place is going backwards quick.

We normally are fans, but damn this place has gone downhill. And seeing so many other negative reviews, not surprised. We ordered by phone in advance. And have a bank statement from my dad’s credit card company showing we did order. But there was definitely a screw up on the employee side and we were told we never ordered…so why does our bank clearly say slack hoagies? Your company messed up and didn’t want to do anything to fix it. The manager definitely didn’t wanna do a thing. We waited almost an hour but just gave up. Slack’s, what are you doing that’s causing you to mess up this bad? Your customer service is terrible. #Slacksisslacking

As of Saturday, February 14, 2026, unfortunately, Slack's is off our list of great hoagie after 15 years of good service to us. My son ordered 6 whole hoagie. When he arrived home he realized he was given 6 half hoagie. He called and the person didn't apologize for the mistake and told my son that's what he ordered and my son assured this person that he always order whole hoagie! My son went back to get the rest of his order and told this person that the hoagie were no where near as good as the ones he has been getting for 15 years and the rolls were so hard they crumbled when we bit Into them. This person, who turned out to be the owner, said nothing was different and had a completely, "I don't care" attitude. Apparently he never made the hoagies my son has been buying and that was my son

My family and I go up and down the east coast of the United States of America, looking for hoagie shops. This one was by far the best one all up and down the East Coast. I would even say Canadian hoagie shops as well.

My first time there and my last time there. Sorry. My hoagie was made sideways so to speak. When I got home I opened the hoagie and I saw onions on top. Lettuce, tomatos and more onions underneath. Then I was looking for the cheese it was in between the slices of turkey. The hoagie just tasted like an onion sandwich. I love hoagies and I will not be going to Slack's Hoagies Shack ever again...