Scooter's Coffee

What started as an amazing place to get drinks and a nice competition to other places has quickly gone downhill. I’ve noticed prices changed consistently on a drink I get the same way each day. Today I went. Got my normal drink, but was confronted with a drink with no whip cream and no chocolate syrup (it has always come on it from this location too) when I asked if I had messed my order up they became very agitated and said ALL drinks DO NOT come with whip or any toppings unless you pay extra. Yet my drink total was still $11.45 for just a large blended coffee. When I asked for my receipt they got very defensive and had to call another associate over. In which my receipt says “Gratuity -$2.00” when I in fact was not asked if I got tipped. Check yalls receipts because these kids are scammi

Was a fan for a long time, and then it seems it was likely sold out to a PE firm. You can not contact corporate at all. If you try socials, it's unanswered. The tea went from Numi (high quality, good tea) to some other brand (terrible quality, but it did the job most mornings). Then the service went downhill, common for orders to just bad wildly inaccurate like some terrible knockoff AI is translating my order. It was manageable until this morning. My order is mostly the same, black tea, cookie or some breakfast sandwich. After about 12 minutes or waiting, was my time to pay and get my order. Price was wrong, which immediately raised an eyebrow, but maybe something went up? I was handed the cookie (alright), then I was handed some red iced drink (woah, not my order, but I'm feeling adven

I get the Autumn Carmel Crunch Blender, online order shows whip cream but I keep getting it without, some times when i have gotten it I get it with but more times i dont. Does it not come with whip cream? If it doesn't the photo should be updated. I also don't see a way to say i want whip cream. It's has also happened at west des moines location. Just confused, i like the whip cream with mine.

Amazing staff great tasting coffee comfortable environment

I had a negative experience yesterday morning at this location.The size of my drink and the look wasn’t right the second I saw it.The taste was not right.The young lady reacted in a way that was not courteous.This is not my usual location and I was very disappointed with my experience honestly.I am a loyal Scooters customer but I will not return to this location again.I hope that employee makes a greater effort to be more polite and problem solve better moving forward.