Red Robin Gourmet Burgers and Brews

Myself and my extended family were in about 1 weeks ago. Our server, Charles was outstanding. We were a party of 9 and he took excellent care of us. The food was good and the service outstanding. He saw to our every need and was always around If we needed him.

We recently visited Red Robin to celebrate our children's birthday and we were left with mixed feelings about our experience. As parents, we appreciate the effort that goes into making a restaurant family-friendly and welcoming, and Red Robin definitely delivered on that front with the balloons at the entrance. The kids loved them and it instantly set a celebratory mood. However, as soon as we were seated, we noticed that our table was sticky. To make matters worse, the table was too small to accommodate our group, and we had to put two tables together ourselves as no staff member offered assistance. This was a bit disappointing, especially considering the occasion. On a positive note, we were seated rather quickly upon arrival. Unfortunately, it took quite a while for a server to come t

Would give it one star but the food was actually pretty good. Our server literally took our order and I never saw her again. We literally had to flag servers down from other tables to get anything. She didnt check to see if our food came out OK, if we needed refills or boxes , nothing ! Like she vanished for like 30-45 minutes ! Then we saw her tending to her other tables and walking past us serval times without saying anything! We paid our bill with the tablet . Then finally when we could get someone's attention for refils , they say we cant because we already paid the bill! Terrible , terrible service. Kayla (I think thats her name , only talked to her twice) was the worst ! Absolute worse , like it only takes 10 seconds to say "you guys doing ok?" . She literally abandoned us for the l

I really enjoyed my experience here last night! We were greeted and had the door held open for us. The front desk staff and hostesses were so nice and friendly. Our waiter Brian was new and in training, but he was in good hands with Lexi. They were both so professional, courteous and attentive. The restaurant was clean and we received our food fast. The Manager came over to the table to introduce us and ask us how our experience was. Which was so refreshing. The experience was very pleasant throughout the entire evening. I will definitely be back.

Such a love/hate relationship with this place. We have been to this location 4-5 times and most of the time it’s pretty good. However, today we tried to go for lunch and the restaurant’s system went down. Not sure what they have a computer system for, but we decided to leave. Place has so much potential, but I feel as though it’s being squandered by incompetence at the upper levels. I’ll never give up on Red Robin