Pizza Hut

I ordered the 30 dinner box. I waited 15 minutes before leaving out . I had to call out “ hello” in the store after waiting a few minutes. The worker was smoking a vape and casually set it on the counter in the back ( food prep area) the sauce for the white Parmesan is lumpy and it’s not hot . The pepperoni one had a large circular indentation on it that actually broke the crust , and left that one deformed. Neither one is properly cut! Each slice tears off raggedy and weird shaped. The cheesy bread sticks are only cut in half . The carmine also doesn’t taste right . The sauce is lumpy .

Highly disappointed thought I'd give them another try after having my pizza stole the previous day. Spent $30 on pizza that was made sloppy (All the ingredients were placed in the middle of the pizza) Waiting on my pizza i had to witness employees fondeling each other while making food just not a good experience especially for tbe location.

I got bounced around a call center three times waiting for an order scheduled days in advance. All I wanted to know was if the pizza was going to show up. It did not. Is a call center who has no idea what's going on at the store necessary at this little location? This was during operating hours. The 216 number should go directly to the store first.

I ordered a large pan pizza with extra cheese, extra pepperoni, regular mushroom and extra Italian sausage. I requested pepperoni be on top of cheese and extra bake to make sure completely melted. For an extra charge of cheese I should not see pizza sauce all throughout the pizza. Apparently they gave me extra sauce instead. Secondly my request for my pizza was ignored and what I got was a soggy pizza with sauce all over the box and not a pan pizza..I requested a refund or a pizza remake. Let's see what happens.

I've been a customer for many years. For the most part, I've been satisfied with my service at your Chagrin Blvd. in Shaker Hts. location. So much so, that two of my children use to work there. However, over the past year, the store's service has declined significantly. Between food being cold to delivery orders never received, its been frustrating dealing with this location. But yesterday was the last straw. I will no longer order from that location. My food was poorly made & my kids and I are sick to our stomachs. One of the pizzas was dry but ok. The other was made super sloppy & the crust was poorly formed. And the breadsticks was just a block of bread, not even properly cut. About an hour after eating, my stomach started hurting. Then I vomited. I thought it was just me but soon