&pizza

I get Vegan Knots every so often. The other day I ordered and sat down. I noticed that the price went up $2 (that's okay, inflation)... but when I opened the box the first thing I noticed was that there were hardly any garlic sauce. When I bit into it there were no onions... one of the main toppings! I was highly disappointed. I will usually turn around and walk out if I see earbuds and phone in hand of the employee... this time was one of times I should have. No focus equals bad service.

I’ve been a regular customer at & Pizza for awhile (easily once a week) and this experience was beyond disappointing. I ordered two Margherita pizzas: one gluten-free for my mom (who has celiac disease) and one regular. When I opened the boxes at home, we realized the pizzas had been switched: the regular pizza with gluten was placed in the box labeled gluten-free and the gluten-free pizza was placed in the box labeled regular. My mom had already eaten it. For anyone familiar with celiac disease, this is not a small mistake, it’s a serious health issue. I immediately drove back with both boxes and explained the situation to an employee, Riley, who was kind and tried to help. However, when the manager, Shelly, got involved, the situation took a turn. Instead of apologizing or acknowledgi

I recently visited a pizza stop in Bel Air, which was quite busy but turned out to be surprisingly good. I ordered the 'Lil Roni Pepperoni Pizza,' and I was impressed. The temperature was spot on, the sauce had a nice kick, and the cheese had that perfect pull with every slice. The pepperoni was especially delicious. However, the customer service could use some improvement, and the small dining area wasn’t as clean as I’d hoped—none of the tables were wiped down. The location is convenient, and despite the few drawbacks, I’d consider coming back if I’m in the area, but a bit more attention to service and cleanliness would go a long way.

Being a vegan family, I absolutely appreciate vegan options! This pizza place has a separate menu list for vegan options and the pizza vegan garlic knots were top notch! The price point is great for anyone's budget and it's all made fresh before your eyes. The restrooms were very clean also. The staff was very friendly during my visit and made my food with love. I appreciate 100%. They also have a pickup window outside. Overall I highly recommend!

I tried to order through Uber and the order just kept spinning, so I decided to switch to ordering directly online. Placed my order and then got message that it would be delivered through Uber. Everything was fine until I saw that the driver disappeared. Almost 2 hours later and my delivery time just keeps pushing. There is absolutely no one to speak to to even cancel the order. This is beyond terrible service. Who the heck doesn't have a phone to call when you do deliveries!!! Why even bother taking orders!!?! It's an AI answering service. Terrible!