Papa Murphy's | Take 'N' Bake Pizza

Food is good. Service not so much. Made an online order, said it would be ready by 5:04. I show up at 5 and there are about 5 people inside waiting and they have 3 people working inside. They said they see my name and they're working on it. So I run down the street to relieve my babysitter and come back 10 minuets later. I check inside periodically to see if there is any change, nothing for me. I ended up waiting an hour in that parking lot. Apparently they didn't plan for the bogo deal. The manager finally shows up and I guess got names of people inside waiting and just started doing their pizzas. I gave up after 2 people that got there after me walked out with their orders. Then I tried canceling my order. They don't do online cancelations. I walked in and had to ask them to cancel it.

Everyone in our local branch is very welcoming. They all worked very hard at making the pizza. Perfect. They always greet you with a smile and they are very friendly.

Placed an order and pre paid at 4 o’clock to be ready at 5:15. Arrived at 5:15 and when I went inside to pick it up I was told it wasn’t ready and would be another 15-20 minutes until it would be ready. Pizza wasn’t ready until 5:46…almost had it. Next time I’ll just go ahead and order pizza delivery.

Ordered online at 12:47 for a 3:30 pickup. Got there and they hadn't even started my order. Waited about 15 mins for them to find it and make it. The person who seemed to be the lead bragged that she had 10 workers in for today, but was 2 hours behind schedule. Once I got my order it looked sloppy and not what I ordered. I asked for original crust and it seems to be a thin crust and I asked for extra cheese...didn't happen. Only home every few weeks and am very disappointed.

Ordered a pizza from the app, was ready on time. When I went in to grab it, the staff was very friendly and made sure to greet me and check if my order was correct.