Papa Johns Pizza

A+++ Just moved to Portland and ordered my 1st Pizza! The Manager was super friendly and knowing my wife can not have gluten made 100% sure the sauce used was perfect! The pizza scored a 10/10! Great atmosphere with a welcoming team! We will be back! 🙏🇺🇲

--- I came here tonight ready to complain, but what happened completely changed my mind. My family's pizza arrived as a total mess—it looked like it had been dropped in the box. I always believe in having proof, so I took photos to document the issue. However, the employee at the Portland, Texas location who answered my call was a masterclass in customer service. He was immediately responsive and offered an instant solution, trusting my word completely. He didn't even want me to send the pictures, which honestly surprised me. This is why I'm writing this review: not to encourage others to take advantage of this location, but to recognize outstanding service. In a time when good customer service seems to be a fading trend, this employee's attitude and professionalism stood out. He valued

I ordered a pizza, wings, and breadsticks. All three were terrible. Bread sticks were like rubber not even edible. Pizza was cold )I ordered pickup and was there 5 mins after it said it was ready) and even after microwaving it it just wasn’t great. and the wings were also cold and tiny and just not good in general. Looked like they were made several days ago and sat in a warmer. I could understand one thing being off but the fact that every single thing I ordered was basically inedible is kinda pathetic. You don’t care and it shows.

I have always gone to this Papa Johns location for years. What a disappointment. Two weeks ago, I ordered the epic stuffed crust. Did not get that. Today, I ordered three different pizzas and they all had missing items and the meats were placed on the very top and burned. I had never had so dried out pizza like I did today. Unfortunately, I will not be going back.

Papa John's is my favorite pizza, but after last order will never order from there again. They used door dash for their delivery because they had no drivers. Door dash shows up with pizza carrier standing on side in the back seat. Upon opening all5 pizzas were smashed to one side. None were any good.