Papa Johns Pizza

WOW this was the BEST EXPERIENCE EVER !!!!!!! The lovely lady over the phone was the sweetest!!! She was so sweet to revise my mistake and she caught it before the pizza left!! Their delivery literally took 4 mins !! So amazing!!! Thanks to the polite delivery man we got it in a timely manner!!!

Most of the time, Papa John’s delivers exactly what I expect—hot, flavorful, and fresh. But on this particular night, the pizza was off. The dough was chewy and dense, not soft or fluffy like I’m used to. The overall texture felt like it had been sitting too long before baking or wasn’t made with the usual care. Disappointing, especially when you’re craving that signature Papa John’s bite. That said, I called in and followed up with the online survey. The customer service response was solid. The manager reached out personally and agreed to remake the entire order at no charge. That’s how you restore trust—with quick, no-hassle accountability and professionalism. I’m grateful for the resolution and the fact that they didn’t try to argue or shift blame. Things happen, but their customer ca

Called because my pizza wasn’t sliced at all and the pepperoni at first glance looked to be missing on half the pizza. The Rude woman told me she personally made my pizza and nothing was wrong it. I tried to explain to her it wasn’t sliced and then she caught an attitude. I understand we all make mistakes sometime and that’s perfectly understandable. But how rude that woman was is the reason I’ll never go back.

For the last couple years this location has continued to decline in all categories. Long wait times and cold food is the standard but tonight took the cake. I ordered jalapeno bites with my order and what was delivered was unrecognizable. An employee at the location had to make the actual decision to send these out. They refunded the amount for the bites but nothing more. When you order food for delivery, you do so based on the entirety of the meal arriving. When one or more items are inedible, you actually change the meal for the whole party, hence you should refund the entirety of the meal, especially when it's this egregious.

Decided to close at 10:52 but saus open till 11:00. Seems to be a normal thing in Alabama. Went to Marcos and it was closed early too.