Panera Bread

So, I usually don’t do reviews but I had to cause I’m done giving this Panera chances to better themselves. It’s not the first time they have been stingy with food. The food itself is good and I’ve come to this Panera ever since it first opened. But it’s getting ridiculous that some ingredients are barely there or non existent. I ordered the breakfast family meal today and this was my first time getting breakfast from Panera. Everything was fine until I opened up my chicken avocado breakfast sandwich and there were only about 4 1/2 of tiny pieces of chicken…. Are you kidding me? Either this is a joke or they just don’t care. And like I said before, this isn’t the first time. I really hope they see this and do better.

20250528 First time here. Got a custom salad, herbal tea and cookie. Everything was real good, as expected. The salad was beautifully packed tight into the container... it looked like a bottomless salad as I was eating it. I would come here again.

First time in this location, I ordered hot chocolate with no whipped cream. My chocolate cup was not full enough. They fell out like three-quarter and I was cold. I could drink like water. I wouldn't recommend this location to my friends. I'm disappointed the lady who made the hot chocolate. I was watching she may need more training.

This place has gone way down hill. The food is terrible. The service is bad and it seems like they just don't care. The chicken is terrible. I don't know where they get it, but I hope they find a new source for it. It tastes like it came from a can in a bomb shelter...maybe packaged in about 1947. No flavor and barely any texture left to it. I figured I'd make it easy and ordered a grilled cheese. They screwed that up. They toasted it for about 2 seconds...so basically white bread with unmelted cheese in the middle. Oh, but the edges were burnt. The soup isn't bad, i guess that's harder to screw up. But, they can always forget it. Twice when I got a you pick 2 with soup, they forgot to put it in the bag. I've learned my lesson, not going here any more.

While the quality of the food remains the same, I can't express enough how unpleasant it is to visit the West Springfield location. I've gone multiple times and it's always filthy. And with the layout, it's always cold in the winter months. Did I say it was filthy? For a few extra miles, I would recommend going to the one on Fairfax Boulevard. Great customer service and I could frequently see them cleaning and even picking up our trays once we finished eating.