Panera Bread

I’ve been going to this Panera for the past 15 years, and I’ve never been treated as kindly and warmly as I was today! Caitlyn, the young woman who took my order, was absolutely amazing she truly deserves a raise! You can tell she loves her job and takes pride in making customers feel welcome. Her positive attitude completely made my day. I really hope this review helps her get the recognition she deserves. The food is always great, but today, the service made it amazing!

Max and the young lady at register are so amazingly friendly, helpful and such great service on Sunday morning! I left feeling so great to see such fine young people making this world a better place! Working hard doing a great job and spreading such positive energy as I walk in. I was at kiosk and young lady asked if I would like to order at counter and this is so different when many other chains ignore us if we even go to the counter for help! Super impressed and I have been going to panera a lot now because food is healthy and great! Thanks again!!!!

I stopped by Panera this morning through the drive thru and had such a great experience. The service was fast, friendly, and welcoming. Ace was especially kind and made my morning better with his positive attitude. Thank you for the great service!☀️

Family feast went wrong. Our dinner order included: tomato soup, 4 half sandwiches, 1 whole salad, 1 whole baguette. Upon arriving home with the order, we were very disappointed & disgusted by what we saw. Most of the lettuce in our salad was rotten, black & soggy. We hoped it was just a few leaves, but no, half of the salad was rotten. All sandwiches had the same black lettuce, soggy bread (too much mayo/sauce) and overall just very sloppy made. At this point we've lost out appetites and only had soup with the baguette. I had to share our experience with the manager. She was nice about & understanding. She confirmed, they were receiving lettuce this way lately. We didnt mind paying for the bread & soup, but manager processed full refund for our family feast order...

I MUST write this review to give credit where credit is due! I went to Panera and received the BEST service from Claire!!! She was friendly, knowledgable, patient & a pleasure to interact with. I don’t know if she’s in any sort of management position, but if not SHE SHOULD BE! Her energy could transform a staff and improve the experience of customers (translating to more $$$)! She took the time to make suggestions, inform me of deals available to me, apologized for the small wait due to a lunch rush and was genuine in her smile and attitude. A true breath of fresh air! Thanks for a great experience on my birthday weekend, Claire!!!