Panera Bread

My visit to Panera in Bel Air festival was a mixed experience. Firstly, the door is quite heavy and not elderly-friendly. I had to assist an older person to open it, and even I found it cumbersome. Once inside, the customer service was commendable. I was greeted at the counter by friendly and pleasant staff. Although there was a bit of a wait, it wasn't too bad. However, I wouldn't recommend visiting during a half-hour work lunch break due to the waiting time. I ordered the Chipotle Chicken Avocado sandwich, and it was really good. The interior of the place is vibrant and inviting, with plenty of seating available. The restrooms were clean, which is always a plus. Would I go back? Possibly.

Absolutely horrible manager at this store today. I ordered online, got a text said it was ready. I then went into the store and it was not on the rapid pickup shelf. The manager was behind the counter prepping a a couple orders to go on the shelf so I asked him if he had one for me (my name). He proceeded to do the other orders first before checking. I'm the ONLY customer in the store but he chose to put me last - putting all the other orders in their bags or scanning them or something. I told him - I'm standing here and everyone else isnt here yet. - all I got back was some philosophical bs - "patience is a virtue". I can't understand the mind of someone who is in customer service, has a customer right in front of them, and chooses to cater to others who are not even in the stor

Panera Bread’s Autumn Squash (Pumpkin) Soup is a delicious seasonal favorite that perfectly captures the cozy flavors of fall. The soup is creamy and smooth, with a rich blend of pumpkin and butternut squash, lightly sweetened with hints of apple and cinnamon. The texture is velvety, and the subtle spices make it both comforting and flavorful without being overpowering. It’s beautifully balanced—sweet, savory, and slightly nutty. Pairing it with a piece of their warm baguette makes for an excellent light meal. Overall, it’s a satisfying and heartwarming dish that brings comfort with every spoonful, especially on chilly days. I wait every year for this delicious meal.

Panera is pretty great. Why the 2 star review? I placed an online order today and I noticed something. A small Mac n cheese is $9, a kids is $7. But after logging in and selecting my store location the kids menu completely disappeared online. So I decided to order this one item in person. At the register they said a small is $6! Which now I have to think, what other items are they jacking the prices up online? It's not like I ordered delivery, it was carry out! If I can't trust you, you don't get my business. I honestly would've given a 1 star but it is a good place otherwise. Just be careful with online price gouging!

There was a sandwich missing on our dash order. The manager was amazing and sent an employee with the sandwich within 20 minutes. Above and beyond