Pancheros Mexican Grill - Coralville

I wish I could give pancheros a better rating but theyve struggled time and time again with getting online orders correct. If I order chips and queso they conveniently leave it out of my order and will not refund me when I call in. If you want sides like hot sauce for a quesadilla, you better have spare at home, I’ve never received the side of hot sauce or sour cream that I’ve ordered. You ask for double chicken in your quesadilla, you get a 1/2 scoop or chicken scraps that don’t constitute as chicken. I kid you not, I ordered double chicken and had 1 single piece of chicken on the 2nd half of my quesadilla.

Great fresh burritos and they are addictive. I’ve enjoyed this chain for a very long time, maybe back to ‘99 or 2000, I know that I was in high school when I first tried Panchero’s, I’ve been going regularly since.

This place used to be a reliable lunch stop, but something’s gone completely off the rails. I don’t mind paying for quality or good service, but neither exists here anymore. Between the constant staffing issues, the shrinking portions, and a company that clearly forgot the customers who helped build their brand, it’s turned into a joke. Nearly $20 for a burrito, a laughably tiny scoop of guac and sour cream, and a medium drink? Come on. That’s not “rising costs” — that’s squeezing people because they think no one will push back. Most Iowans aren’t going to swallow that kind of price for something that keeps getting worse. If others want to pretend that’s normal, good for them. I’m done. My money’s going somewhere that actually gives a damn about value and customers.

I was on Iowa city and stop at Pancheros for some Mexican food... the place is a lot like Chipotle...you select between tacos , burritos, bowl , etc then select your meat , chicken, steak, carnival, etc.... but pancheros is like 100 times better... the flavor on the meat was awesome. And the selection on Salsas spectacular , specially the salsa Verde. I loved the place the inly downside for me was they don't have hard shells for tacos. If you are looking for Mexican food this is my favorite place so far. Definitely coming back

It seems as if the take out/door dash deliveries have taken over the stores. Standing in line watching several things made and finally getting my order taken. Establish a different method of doing things or don't have customers come inside to order. It's a cluster getting in and out most often during meal times of the day