OC Library - Aliso Viejo Branch

This is less a review of the library itself, and more a review of the Aliso Viejo city and Orange County organizations responsible for the renovations: To my understanding, this library closed in April of 2024, (20 full months ago, to renovate spaces to be more ADA compliant) with an expected re-opening in the summer of 2024. This date was then pushed back to summer of 2025. We have not heard a single word since summer, and the library remains closed. There is a total lack of transparency, and to many of us here in this community, it feels as if the city or county may have shuttered this library for good. I, myself have dwindling hope in this branch re-opening anytime soon, or possibly at all at this point. The city and county should be ashamed of their handling of this situation.

Almost been two years and it’s still closed! The city needs to communicate with its residents and let us know why there is such a delay with re-opening. Very disappointed.

What’s going on with our neighborhood library? It’s been closed for over a year now! Some website says it’s scheduled to reopen in April 2025. It’s June now and it doesn’t look like it’s going to open any time soon. How much was spent on this project so far?

Unfortunately had a very bad experience this morning around 9am with very rude staff. While dropping off books two staff members were working outside. They had a very unfriendly demeanor and did not even bother to greet us. Furthermore, upon dropping off our books the one staff member, an older looking lady with light bobbed hair, shouted at as for not placing the books on the cart outside next to the drop off station. We apologized as we did not know we had to put them there and she continued to give us attitude. When we asked if the library was open a bald headed guy working with the lady gave as a rather sarcastically toned reply. Overall very disappointed with customer service here. It appears that the staff do not like their job or communicating in a professional and friendly manner

Love this place and can't wait for it to re-open!