Nespresso Boutique

My fiancé and I visited the store today to sample and restock our Nespresso pods, and we had such a great experience. The associate who assisted us was incredibly knowledgeable and helpful. I shared what my usual go-to pods are and asked for recommendations, and she took the time to thoughtfully guide me through some great options. We were very impressed with the overall customer service. Chantelle was wonderful—thank you for such a positive experience. We will definitely be back!

Came in today to the Roosevelt field store on the first floor. I recently bought my wife a verturo machine and my family members decided to gift us ideas off that purchase. I had to make an exchange and the manager was amazing. He was able to help in a very professional manner and made our day. I even enjoyed a delicious coffee. The transaction and handshake customer service deserves 5 star recognition. Thank you to the manager on duty (sorry I forgot name, maybe Mike?). Thanks again. Very happy customers here

I love Nespresso and we’ve been a customer for some time now. Today, my husband and I visited the Roosevelt Fields location to restock on coffee. While browsing the coffee manual as instructed by the cashier, a man entered the store and stood behind us. When the sales associate finished with the previous customer, she skipped us and offered assistance to the man who came in after us. When I clarified that we were next, the man became defensive, the cashier didn’t even try to help, we decided to leave. I found it concerning that the associate directed us to the manual yet chose to assist someone who arrived later. This incident left us feeling dismissed and uncomfortable. I can’t help but question whether bias played a role in how we were treated as we were the only people of color in the

My husband and I visited this location today. The associate we got was the older short hair lady and let me just say she must have been having a bad day or simply hates working there. We wanted to sample some the holiday coffees to decide which to buy. We ordered two tasting samples and before even giving us the second sample, she kept rushing us to place our order and informed us that if we were not ready to make a purchase that she was going to take another customer. I ended up just ordering what I usually get since she didn’t give us a chance to decide on anything else. Her dismissive and rushing attitude was simply distasteful and made us both want to leave the store. We only made a purchase because we really needed the coffee. The worst experience at a Nespresso store. That lady ne

I had the pleasure of being helped by Michael, a boutique specialist at the Nespresso store in Roosevelt Field Mall, and I cannot recommend him enough! He was incredibly knowledgeable and passionate about all things coffee. He took the time to explain the different machines and capsules, helped me find the perfect fit for my preferences, and even shared tips on how to elevate my coffee experience at home. His customer service was top-notch, making the entire experience enjoyable. If you’re looking for someone who truly knows their coffee, ask for Michael