McDonald's

Ordered through the kiosk. Took my number and sat down. Over ten minutes gos by and no food. I go up to the counter and my food is there with no cup, in a bag. (I had ordered to dine in). Never heard a number called out. It took almost 5 minutes to get someone to get me a cup. The fries were stale and cold. And my burger was warm at best. Saw two different people park and come inside from the drive thru lane to complain about the service. The drive thru was only marginally busy, at best...

I understand that it’s a busy Sunday morning. However we waited patiently for our pickup and it was not even remotely right. I told the gentleman twice what our order was supposed to be and each time he came back it was wrong. I had to drive back over to McDonald’s to get the correct order since I had left with what I thought was the right order after the second time. And when I get there the customer service was terrible no surprise there. I really haven’t had to many issues with this McDonald’s until today.

This store is usually kind of bad but holy cow this trip was horrible. I made an online order and was able to check in for it pretty quickly. Then when I got to the second window I sat for 15 minutes and watched this girl eat a hash brown and sip a soda. She never opened the window and never said anything to me. She noticed me taking the picture and went and got the manager (?) who finally opened and said they were waiting on one of the sandwiches. It took another 5 minutes to get that one sandwich. No apology for the exaggerated wait and no apology for staff ignoring the window.

This location is an absolute disaster 99.9% of the time. Messing up orders and blaming the customer. Not giving product as advertised on the app. Hateful and rude staff; mostly the 17 year olds they have working. I actually tell people to avoid going here at every cost.

I'm sure some employees are nice... but not the one that helped us. Congratulations McDonald's co. You want to pay more money for rude employees that are hardly worth minimum wage & you want to charge way more money for litteraly half of what you used to get.... in your efforts to pander & cut corners/cost, you have officially lost customers out right... its bad enough you don't serve salads any more. Get your act together & stop being too scared to tell your employees how to do their job... only in MO too... the picture is a "Big Mac" but the patty was a happy meal size.